Indiabulls Dhani — Dhani OneFreedom Card Spam Calls & Harassment

Website:

www.dhani.com

I downloaded the Dhani app in April 2021, and decided to try out the OneFreedom Card which they had recently launched. I went ahead and paid a fee of Rs 499/- which I thought was a one time thing. I got the access to their Freedom Card, although it did not work on any of the websites when I tried to buy anything. It did not even work on the websites that they had advertised it would work on. I gave up trying and let go of the Rs 500 which I had paid for the use of the card, I uninstalled the app later. After a few days, I started getting calls saying that I had a pending subscription amount. I knew I did not take any money from Dhani but I still decided to confirm so I downloaded the app again, saw that the amount that they were charging me was for the FreedomCard subscription which I COULD NOT even use anywhere. If I had been able to use the card anywhere, I would have still paid the fees just to get rid of their calls. I had emailed them on 29th June 2021 regarding the deletion of my account, their support email told me someone would call me regarding the same, and they did. The advisor did call me, and gave me false instructions on how I could delete my account from the app itself which I found out was impossible after the call. I decided to give up and uninstalled the app again. I still kept getting calls but I tried to ignore it. However, recently I am getting almost 8-10 calls a day from Dhani to activate the card, which I politely told them I did not want and also asked them to stop calling me. I have recordings where the advisors have told me that the calls will stop, I even have one call recording where the advisor said the calls wont stop till I activate the card. So basically they were threatening me. I emailed them on [protected]@dhani.com which is basically their complaints department, and even they told me the same thing that I won't be able to delete my account until I pay the subscription fee. The worst part is they have assigned me a Loan Application number, even though I haven't taken a single rupee from them. I have paid Rs 499 for absolutely nothing. I will be checking my Credit Report soon and if they have reported anything to Credit Bureaus then I will definitely go to court with them. This is daylight robbery, and harassment. I have attached screenshots that support my statements. I sincerely hope, Indiabulls looks into this matter and stops all the calls and helps me delete my account on priority.