[Resolved]  IndiaBulls — Dhani/ Emi Overdue Issue, Card Inactive Issue, Payments Issue

Hello I Am Chandan Thakur, My Register Mobile Number is [protected] on Dhani IndiaBulls, i have faced a lot of issue with this company, most important thing is they dont resolve the issues, after emailing them with the proper proof, it was a big mistake to do business with dhani indiabulls which i regret now, i have made severals complaints from last month but they have not solved any single issue amongst those, my first complaint was they dont accept payment through the dhani indiabulls application for the credit line they provide, after the due date it appers on the application, my due date is 5 of every month, i m a customer of one freedom dhani card with 5000 monthly limit daily 500 limit, i took credit i have severals emi but it only appers after due date, and they silly charge us for the over due date when i have already kept money in the wallet, but they dont deduct it, 2nd thing there application is very weak it doesnt work properly, indiabulls dhani recovery team calls me 25 times a days with different numbers and they talk very silly things regarding status, , i have recordings too, do a customer need to show his status to the recovery department, where as company provide the benefits after a verifications and clearing eligliblity criteria etc, 3rd thing even there customer service officers are weak and dont resolve any issue rather then asking us to cooperate, i mean what kind of customer service officers are they when they are not able to resolve a single issue from 1 month, i paid them one freedom card subscriptions fee, but still they inactive my card from last month still i was so stupid to pay them the subscriptions fees of 249, and also when the card in inactive when i m not getting a single benefit why i will keep paying them the subscriptions fees every month without even using the benefits, i am sending you the proof and details and if you want more like pdf files and voice recordings etc i can provide and please help me and take actions on them i really need help from consumers complaints
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Feb 11, 2022
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2022
IndiaBulls Customer Care's response
Dear Customer,

We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

Jatin, Team Dhani
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Hello i got a call from dhani indiabulls, and i shared all the details with the caller, but he was not ready to resolve the problems, instead he s telling me to pay the subscriptions fees for january month, when i have paid the subscriptions fees for month of december on 6th december which i have shared the screenshot above (any òne can verify regarding the payment done for the subscriptions fees, ) but still i have not received any benwfit in the month of december then why i will pay for the month of january now the subscriptions fees has been increased to 498 rs they have not even claculated the amount of 249 paid on 6th december, now the caller is telling me to pay 498 for both the month again, why i will pay if i have not received the benefit

IndiaBulls Customer Care's response, Jan 5, 2022
Verified Support
Dear Customer,

We are looking into your concern on priority and will get back to you with an update shortly. Appreciate your patience.

Jatin, Team Dhani

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