IndiaBulls — Dhani freedom one card subscription fees waive-off related,

Everytime denied my request this dhani agents,

Loan Account Number: CL11071597

i already lot's of request to dhani one freedom card subscription fees waive-off,

but indianbulls dhani agents asking me first you pay ₹ 2118 subscription fee before you canceled this service,
I have not been using this dhani one freedom card service for 6 months,
but
every month this dhani company dhani one freedom card subscription fees levied to my account,
and depositing recent 2 months ECS/NACH To my bank account from indianbullsdhani,

why, this dhani cheated me,

dhani agents asking me first pay your subscription fees.

dhani agents tell to me ofter you pay subscription fees, you can able to cancel your subscription plan

I knew I had to pay a subscription fee only if I used this service, but now
i don't know, I didn't know I had to pay a subscription fee without using Dhani one freedom card,

please help me to waived-off my dhani one freedom card subscription fees,

I'm not using this indianbulls dhani service.

I'm unable to pay my subscription fees,

I'm facing lot's of financial problems now,

i urgently needed my subscription fees waive-off only,

please help me...
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IndiaBulls customer support has been notified about the posted complaint.
Nov 11, 2021
Updated by Dinesh22hr
unsatisfied dhani customer service,
not understanding customer problems,
uneducated answer gave to me,

please first understanding customers problems,

I'm fully disappointed,
Nov 11, 2021
Updated by Dinesh22hr
I request to close one freedom card membership,
your app don't show any way to CLOSE this,
if you don't close it I don't pay any other Rupees to your company,
I also take a legal action you company, your company very very bad,
I trust on dhani but your people are fruad,
you show free card when complete KYC you show monthly Rs 353 charges and show first month free as a cashback, after that your company say 10% 5% on your first transaction. But they never give any cashback. Your company say interest free and they charge Rupees 150 to 200 As stamp duty,

but indianbulls dhani agents asking me first you pay ₹ 2118 subscription fee before you canceled this service,
I have not been using this dhani one freedom card service for 6 months,

I don't use this service. Why should I pay a subscription fee without use this service,

Even though I don't use it, do you charge a subscription fee every month in Dhani Account,

i tell you,
please CANCEL my membership/plan,
Verified Support
Nov 12, 2021
IndiaBulls Customer Care's response
Dear Dinesh,

We understand that our team got in touch with you regarding your query and shared the requisite information. Do let us know if you need assistance with anything else.

Neha, Team Dhani.
Nov 12, 2021
Updated by Dinesh22hr
Not resolved my problem,
Nov 12, 2021
Updated by Dinesh22hr
This is possible with your dhani Department but you refuse my request for money,
Nov 12, 2021
Updated by Dinesh22hr
your dhani agents no humanity,
you not understanding customers problem,

Please I'm unable to pay my subscription fees,
I'm employed, my family facing lot's of financial problems now,

Waive-off and cancel my plan,
Nov 12, 2021
Updated by Dinesh22hr
sorry about this,

i raised my issues to nodal department and nbfc
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