Indiabulls Dhani — Hidden charges and ever-changing policy

I had taken subscription of dhani one freedom card and had availed there services on multiple occasions. However, every now and then they would update their policies to keep Charing you extra for the services. Some time they would cite excuses like the transaction was for adding money to a 3rd party wallet or something whereas the transaction was made through a certain gateway instead.

They have now cancelled the card for which I have paid an additional INR 250 and are also charging me the subscription amount for the last month where they had barred me from using the service. Even if you pay and work accordingly as per their agreed TnCs and everything is in order in the app they would call from personal numbers and harass you to pay the whole amount instead of the 3 EMI facility for which they charge INR 589/month.

Currently my outstanding balance is INR 1854 which includes INR 589 subscription charges which I believe are not fairly charged by dhani as they had barred me from the service. I am willing to pay the amount I have used which sums up to INR 1265but not the subscription amount. I would also question the point of paying INR 250 for the card as now the service is not valid for any of the users.

They would Authorize 3rd party entities to call you and harass you by threatening to come to your home and stuff. On this instance it was by a collection agent by the name Kalyan Jana(on Truecaller) calling from the number +[protected].