[Resolved] IndiaBulls — Dhani India Personal Loan(Company Support Issue/Rude call centers)

SOURABH BANSODE

Address:

pune

I own a personal loan with dhani india bulls and till last month i was paying regular emis. however suddenly my app has stopped working and i had marked a email to [protected]@dhani.com with all my details like loan acc no, full name, registered mobile number. after this i get a reply from them is "please send the required details" and no details are mentioned in the email and i dont understand what more details should i provide to them. even their customer care number is busy everytime. i have sent more than 7 emails to [protected]@dhani.com and every time even after giving details they ask me for the details again. and the collection people are harassing me every day for payment. this is not fair the company is not solving customers issue however they want their payment on time. the customer care people say do whatever you want just pay us the emi, the dont even ask what is the issue they directly order the customers, shame on india dhani bulls.
below attached is the screenshot of the reply what the customer care is giving me every time

+1 photos

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Aug 13, 2021

Complaint marked as Resolved

IndiaBulls customer support has been notified about the posted complaint.

Verified Support

May 15, 2021

IndiaBulls Customer Care's response Dear Customer,

Apologies for the issues faced by you Request you to provide us with your contact number so that we can assist you in the best possible way

Regards,
Team Dhani

Dec 23, 2021

Updated by SOURABH BANSODE [protected]
Sourabh Bansode
Contact me soon, as an alternative i have already filed cyber complaint against dhani collection agency

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Comments

AmolTPatil

from Gurgaon, Haryana

I have personal loan account with Indiabulls Dhani - I have paid all my EMI well in time for last 23 months, last EMI due on 02 May 2021, they called me and asked to pay online as last emi amount is smaller compared to earlier 23 EMI, so I pay it online on 05 May again on 10 May 2021 they debited full EMI amount from my account linked for ECS Payment. Now I am asking for refund of excess amount and NOC /Loan closure report but no response from them.

Regards,
Amol Patil
[protected] / [protected]

IndiaBulls Customer Care's response, May 21, 2021

Verified Support

Dear Customer,

We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.

Regards,
Team Dhani

IndiaBulls Customer Care's response, May 24, 2021

Verified Support

Dear Customer

Please be assured that our team is already working on your concern and will provide you with an update soon.

AmolTPatil's reply, May 25, 2021

Excess EMI amount received today, thanks Team Dhani for resolving it.
Regards,

Amol Patil
9320383064 / 8169855655

IndiaBulls Customer Care's response, May 25, 2021

Verified Support

Dear Amol Patil,

We hope that our team has contacted you and assisted you with your request. Do let us know for any assistance required in future.

Regards,
Team Dhani

AmolTPatil

from Gurgaon, Haryana

Hi...
Happy to share to that Excess EMI amount debited from my account received back in account. Also account statement and NOC letter received. Special thanks to POOJA JAISWAL CUSTOMER CARE OFFICER for her prompt action and support.
Issue is resolved.

Thanks & Regards,

Amol Patil
M [protected] / [protected]

IndiaBulls Customer Care's response, May 30, 2021

Verified Support

Dear Amol Patil,

Thank you for sharing your valuable feedback. We will surely forward your feedback to our team.

Regards,
Team Dhani