IndiaBulls — Dhani one freedom card fraud transactions and call agents rude behaviour

Website:

www.dhani.com/one-freedom

Hi.
I received a call from Dhani saying physical card would be sent and they spelled my address for confirmation and I corrected and they sent sms with otp for confirmation. I informed them and amount of 14, 900 got deducted.

Card swipe at PayU Payments Pvt Ltd. Gurgaon HRIN at 6.31 PM today.

Received call from [protected]. Dhani agents keep calling from mrng to night 1000s of times.
Now this fraud transaction. What should I do now?

There is no customer care no in app or phone no to complainy frauds or such illegal transactions.Are you RBI approved ?????

I blocked the card temporarily from using app and I'm receiving sms like below:

Thanks for using Dhani Credit Line. Loan set-up for Rs.14900. Payable in 3 EMIs. Next Due date[protected]. Use available Credit Limit Rs. 275042 to shop more.

Transaction : cardswipe at PayU Payments Pvt Ltd. Gurgaon HRIN at 6.31 PM today ( 10 - April-2022)

Ph no from where I received call: +91 [protected]

He knew my card details and address, phone no email etc etc. And said he was from Dhani. Receive 100 calls from Dhani daily disturbing from so many different nos . They threaten, misbehave and talk very rude . No ethics.
I have written about this fraud transaction to [protected]@dhani.com, [protected]@dhani.com, [protected]@dhani.com, [protected]@dhanipay.in and in their twitter Direct MESSAGE (DM) but no response. They send template answers that "thank you for patience and we will look into the complaint". I have doubts that they are misusing pan to apply loans and also bring down cibil scores.
they even write emails saying they tried contacting but not reachable, i have provided alternate no and alt email id also
please help