IndiaBulls — Dhani One Freedom Card Not Refunding Money Even After 4 Months

Address:Mehdipatnam Hyderabad
Website:www.dhani.com

I made three transactions to dhani wallet with paytm
4th Jan 2022 INR 1000
6th Jan 2022 INR 500
6th Jan 2022 INR 10

All the three transactions were successfully deducted from my bank account but never updated with the dhani wallet.
I spoke to their support they always say that they can see the transaction and they have received the money and the refund is initiated.

But even after close to 4 months the money is not refunded.
Just hung-up with their phone support and the same story wait for 24-48 hours we will update you.

S/R# 27421211

How many small transactions have been hijacked like this - even with a reputed organization like indiabulls and their so called SUPPORT the money is still missing. It would be interesting to see how much they have stolen with these tactics.
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IndiaBulls customer support has been notified about the posted complaint.
Apr 03, 2022
Updated by amreensk07
A week later still no resolution!!!
Complaint comments 

Comments

"Dear Amreen,

As per our telephonic conversation we are looking into your concern on priority and will get back to you with an update shortly. Appreciate your patience.

Mohit, Team Dhani."
Dear Amreen,

Our team tried to contact you but couldn't get through. We request you to provide an alternate number via DM One of our representatives will contact you shortly in this regards.

Mohit, Team Dhani.
amreensk07's [Complaint's author] reply, Apr 3, 2022
8790078371 is my alternate contact no. The phone conversation did happen and all details shared. But no resolution yet !!
Dear Amreen,

We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

Mohit, Team Dhani.

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