[Resolved] IndiaBulls — Dhani One Freedom Card Payment Failed but money deducted

[Resolved] IndiaBulls — Dhani One Freedom Card Payment Failed but money deducted

S Shikhar.Verma from Jodhpur, Rajasthan Dec 9, 2021 Dec 14, 2021 This thread was updated on Dec 14, 2021

I tried using the Dhani One Freedom card on 8th December through paytm to pay someone. For some reason the payment failed through paytm but the anount got deducted from my dhani account. The payment failed and paytm later texted me that the rbl bank has accepted the refund. And now the app os prompting me to pay my due money, due for what money? The money that I didnt even get? I mailed the customwr support team thrice but got no reply from their side. Below are screenshots of my account, paytm transaction and the text messages. My registered account details are Name - Shikhar Verma Phone no. - [protected] +4 photos Was this information helpful? No (0) Yes (1)
Jan 17, 2022 Complaint marked as Resolved IndiaBulls customer support has been notified about the posted complaint. Verified Support Dec 10, 2021 IndiaBulls Customer Care's response "Hi Shikhar Verma, We tried reaching out to you but were unable to connect with you on your number. Kindly share an alternate number and a convenient time when our team can get in touch with you. alternatively you may also write to us at [protected]@dhani.com or call us at[protected] . (Monday to Sunday, 8am to 8pm) Jatin, Team Dhani" Dec 10, 2021 Updated by Shikhar.Verma I'll be available at any time the whole day, my phone is usually on silent so maybe that's why i couldn't pick it up. Please reach out to me on the number provided above only, thanks. Dec 12, 2021 Updated by Shikhar.Verma No resolution or revert from the Dhani team still, been 5 days since i faced this issue Verified Support Dec 13, 2021 IndiaBulls Customer Care's response "Dear Shikhar Verma, We understand that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future. Jatin, Team Dhani" Dec 13, 2021 Updated by Shikhar.Verma I'll wait and mark it as resolved once it's refunded, thanks. Verified Support Dec 14, 2021 IndiaBulls Customer Care's response "Dear Shikhar Verma, we hope that our team was able to solve your concern successfully. Do let us know if you need any further assistance Jatin, Team Dhani"
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