[Resolved]  IndiaBulls — Dhani one freedom card payments

Hi my self shwetha I have dhani one freedom card as I activated subscription of one freedom card and I used for one month and I forgot to pay subscription fees if we use r not we need to pay subscription fees as I seen 15000 needs to pay for subscription so I paid 15000 but dey dint updated in app if called customer care they told it will take 48 hours but no use again I paid 1500 for nxt month subscription again same not updated now they are telling to pay Rs 18000 I contacted them but no proper response plz look into it solve the issue am ready to close all accounts from that dhani people
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May 6, 2022
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Mar 15, 2022
Updated by Shwe135
Am sharing some screen shot of payment details

Mar 15, 2022
Updated by Shwe135
Payment recipt

Verified Support
Mar 16, 2022
IndiaBulls Customer Care's response
"Dear Customer,

Let us know your concerns and we'll get back to you. Kindly DM us via m.me/dhaniapp or leave your number at [protected]@dhani.com. Let us help you for a better experience. You can also choose to call us at[protected] anytime between 8 AM & 8 PM.

Mohit, Team Dhani.
Mar 24, 2022
Updated by Shwe135
As I complained I have paid dhani one freedom subscription fees of 16500 but it's not updated I mailed your support team but no use now it's telling to pay 18000 what is this what about the amount I paid without using I paid 16500 I call your customer care they are telling within 24 to 48 it's going to clear but from 1 month same and now asking 18000 weather update the payment are solve the issue or else close my dhani one freedom card because I cleared all the dues of it thank you
Mar 24, 2022
Updated by Shwe135
I have already shared payment recipt as well
Verified Support
Mar 24, 2022
IndiaBulls Customer Care's response
"Dear Customer,

we regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

Mohit, Team Dhani.
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