[Resolved] IndiaBulls — Dhani one Freedom Card Subscription Charges

Raju777B

from Bengaluru, Karnataka

Dec 12, 2021

Address:	Karnataka, Bangalore
Website:	www.dhani.com/one-freedom

Cancel my plan of Dhani One Freedom Plan and Cancel my n-Ach Mandate ( ECS ) with associated with HDFC Bank, I am unable to continue the membership of Dhani One Freedom Plan cozz of high subscription they charging 825 per month if you use card or not also, I further no Longer wish to avail any kind of Dhani Services . I request them to please cancel Dhani Account and cancel my Dhani One Freedom Plan deactivate my subscription, deactivate my Credit Line and Card.

I am unable to Cancel it from my Side as cancellation option is not Available in the Dhani Application, please I request you to cancel all my services there is no Cancellation Button is available in my application .

I got 50, 000 Credit Line but i not used `1 rupee also but its asking to pay 825 subscription fees monthly without using a single rupee.

So i don't want this fraud and hidden subscription 825rs monthly to be paid when we not even use a single rupee also.

+2 photos

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Dec 21, 2021

Complaint marked as Resolved

Yes Thank you... it really helped me to solve my problem.

IndiaBulls customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

IndiaBulls Customer Care's response Dear Raju,

We are here to solve your problem, please DM us via m.me/dhaniapp or leave your number at [protected]@dhani.com and we will call you right back. You can also choose to call us a time of your convenience at[protected] anytime from 8 am to 8 pm. Thanks,

Jatin, Team Dhani

Dec 17, 2021

Updated by Raju777B It's already 5 days but still no update on this complaint. But customer calling and informing same old stories to pay and get loan. I don't need loan or card were I need to pay monthly 825rs subscription without using anything. So please cancel all my plans and deactivate all cards and delete my account as soon as possible.

Verified Support

Dec 17, 2021

IndiaBulls Customer Care's response Dear Raju,

Your concerns/queries are on our priority list. Kindly DM us via m.me/dhaniapp or leave your number at [protected]@dhani.com. We'll get back to you right away! You can also choose to call us at[protected] anytime between 8 AM & 8 PM.
Thanks & Regards,

Jatin, Team Dhani

Dec 17, 2021

Updated by Raju777B Hi thanks for replying. My number is [protected]@dhani.com

Verified Support

Dec 21, 2021

IndiaBulls Customer Care's response Dear Raju,

Our team connected with you & we hope, we were able to help you in a best possible way. Do feel free to reach out to us in case of further concerns.

Jatin, Team Dhani

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Comments

Raju777B

from Bengaluru, Karnataka

Dec 15, 2021

Sir I already called customer service many times. No one is telling correctly some tells don't need to pay and some person tells you need to pay subscription if you use Or not.

And also I sent many mail to close all my account and delete my account permanently but still no reply.