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[Resolved]  IndiaBulls — Dhani wallet load failed but money deducted from my bank account

Hi dhani team

On 25 may I tried to load my wallet with 5000 rupees via upi.
My money deducted from my bank account but wallet didn't loaded.

My mobile number is [protected] which associated with my dhani app.

Today after 7 days I don't get my money back.
Bank told me that they have successfully done this transaction .

And I have upi refrence number for this transaction and I have also screenshot of my e passbook where transaction details are available if you need I can give you.

Please take a look and refund my money
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Jun 4, 2021
Complaint marked as Resolved 
Refunded today after 10 days. Also a man amit234 user of this website try to contact me as support team and try to scam with me but God helped me so he can't. He call me and said that he is from support team and will refund my money he collected all info about transaction and my debit card number, CVV etc and after that he forced me with his argument to install app and share my screen but that time I knew that he is scammer and I don't do that so he don't received otp for transaction and God saved me from fraud. Don't share your debit card detail and otp with any one
IndiaBulls customer support has been notified about the posted complaint.
Complaint comments 
3 Comments

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Comments

Dear Nirmala,

We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

Regards,
Team Dhani.
Reply
Nirmala Keshari's [Complaint's author] reply, Jun 4, 2021
My registered mobile number is 9122728890.

UPI transaction reference num is 115308262933.

And razor pay(payment gateway) payment I'd is pay_HF5gtyiBsKTjzJ
Nirmala Keshari's [Complaint's author] reply, Jun 4, 2021
Sorry old UPI transaction number was for other transaction
My UPI transaction reference number for this issue is 114521814996
Dear Nirmala,

We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

Regards,
Team Dhani.
Reply
Nirmala Keshari's [Complaint's author] reply, Jun 4, 2021
My registered phone number is 9122728890.

And UPI transaction reference number is 115308262933
Nirmala Keshari's [Complaint's author] reply, Jun 4, 2021
Sorry UPI transaction reference number is 114521814996.

Old UPI transaction number was for other transaction
Dear Nirmala,

We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

Regards,
Team Dhani.
Reply

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