IndiaBulls — double emi deduction & incorrect balance loan amount | |||
Hi team, I have taken loan of 50k from india bulls dhani app, emi deduction date is 5th of every month, also they are giving option to pay the amount manually. My balance loan amount was showing as 46k something. Here this time i thought i should pay the emi early. So on 1st may i paid emi manually from the app. Amount: 2720 (My amount from bank+dhani cash) I thought it will get settled asap. But again on 5th may 2020, they debited 2720 from my bank account. And till now it is not settled in the loan app. So i complained about the same and asked them to refund my excess amount. For my surprise, they are giving irrelevant response like we have updated in your app. So i went and checked it n app. In the app, even after paying the emi, balance should be reduced. What they did is increased the balance amount from 46k to 47876.53. And again they are asking me to pay the amount. What the hell is this. My expectations:- Refund my excess amount of rs.2720. Correct the loan balance amount. Remove emi pay option. Loan number: iperpun06978547 Was this information helpful? | |||
IndiaBulls customer support has been notified about the posted complaint. Verified Support May 08, 2020 IndiaBulls Customer Care's response Dear Customer, As discussed we have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue. Verified Support May 11, 2020 IndiaBulls Customer Care's response Dear Customer, As discussed our team has been notified of your concern. However, we would like to assure you that we are working continuously to ensure that your issue is resolved at the earliest. Verified Support May 14, 2020 IndiaBulls Customer Care's response Dear Customer, This is taking longer than usual. Please allow us some more time request your patience in the interim. Verified Support May 16, 2020 IndiaBulls Customer Care's response Dear Customer, Sorry for inconvenience, We would like to inform you that Rs.2720 has been credited in your Dhani Wallet against Excess EMI amount.Do let us know if you need any assistnce in future. Verified Support May 16, 2020 IndiaBulls Customer Care's response Dear Customer, Our team tried calling you but couldn't get through. We request you to connect on our toll-free number[protected]Maharashtra, Bengal and Southern states) and[protected]Rest of India) for further assistance in this regard or you can also write to us at [protected]@indiabulls.com." | |||
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