[Resolved]  IndiaBulls — EMI amount deduction even though the loan has been closed

Please find the below asked details and reply me asap.

1 - Loan Application Number : IDHADEL09687906

2 - Registered Mobile Number :[protected]

3 - Registered Email Address:[protected]@gmail.com
4 - Description of the issue faced by you in detail.

I have raised request for closing the dhani loan #IDHADEL09687906 last month itself and I was told to pay the outstanding amount of rs 17279.59 in order to foreclose the loan, I paid the same amount on 25th June, 2021. but there has been again the deduction of rs 395 from your side for the foreclosed loan.

Please find the bank statement document attached herewith where you can see dhani loan’s emi deduction.

Can you please refund the emi amount which deducted from bank account and cancel NACH for this foreclosed loan immediately from your end.

I request you to cancel NACH for this closed loan and initiate the refund of 395 rs as soon as possible.
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Aug 29, 2021
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Jul 16, 2021
Updated by Kumar Ponnusamy
please find screenshots of online payment done for the loan

Jul 16, 2021
Updated by Kumar Ponnusamy
please refund the amount which excessively deducted from my bank account through NACH.
Verified Support
Jul 17, 2021
IndiaBulls Customer Care's response
Dear Kumar Ponnusamy,

We hope that our team has contacted you and assisted you with your request. Do let us know for any assistance required in future.

Regards,
Team Dhani
Jul 20, 2021
Updated by Kumar Ponnusamy
Hi IndiaBulls,

Thank you for sharing the NOC document, as per we discussed, please find attached screenshot of bank statement herewith for your reference.

please refund the amount of 395rs which was deducted from my bank account this month, this amount has been deducted after the loan was closed.

Thanks & Regards

Verified Support
Jul 22, 2021
IndiaBulls Customer Care's response
Dear Kumar Ponnusamy,

Hi, your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Regards,
Team Dhani.
Verified Support
Jul 24, 2021
IndiaBulls Customer Care's response
Dear Kumar Ponnusamy,

Hi, we tried reaching out to you but were unable to connect with you on your number. Kindly share an alternate number and a convenient time when our team can get in touch with you.

Regards,
Team Dhani.
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