[Resolved]  IndiaBulls — foreclosure - extra interest rate

Address:560067

Hi all,
This is regarding the foreclosure of my home loan # hhlban00127842. I have created foreclosure letter dated 9th october and paid the amount including the additional interest on 26th october. Now i supposed to get my documents and the marathahalli branch is asking for more payment.
As per them the interest rate is increased from october.

My question is, if the interest rate is increased from october, how come that same is not reflected on my foreclosure letter which is created in 9th october.

This is clearly a cheating practice. If at all, you increased from october, it should be reflected in foreclosure letter. If the system is not updated, its your mistake and you should not charge the customer for your mistakes.
I request you to clear this matter and provide me the documents.

Regards
Nageswar
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Aug 6, 2021
Complaint marked as Resolved 
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Dear Nageswar,

Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you soon.
Dear Nageswar,

We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

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