[Resolved]  IndiaBulls — Fraud Loan under my name by Dhani

Address:Office no. 301/A, 3rd floor , Vedanta CTS no.779, Makwana Rd, Andheri - Kurla Rd, Andheri East, Andheri, Maharashtra 400059
Website:dhani.com

I checked my Experian report to find out a loan issued under my name with a fake address and mobile number by IVL Finance, on contacting customer care they told me that a Dhani one freedom card was issued by uploading documents under my name, no Aadhar OTP verification, no physical verification, this is a case of Identity theft by fraud documents, the support email id is clueless and asks me to first pay the dues, how can I pay the dues when I never took the loan, the loan is issued on a phone number that I don't own, I asked them to kindly block the card so the fraudster cannot withdraw any additional amount but they are unwilling to do so.

How can an NBFC like Dhani and Indiabulls sanction a loan just on the basis of an Aadhar card and pan card photo and no verification?

Details as per Experian report -
Loan account number - CL23284936
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Jan 14, 2022
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2021
IndiaBulls Customer Care's response
"Dear Customer,

We understand that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

Jatin, Team Dhani"
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