IndiaBulls — Harassment by recovery agents to family members in absenteeism of borrower

To,
The nodal Officer,
Indiabull consumer finance limited
M-62 & 63, First Floor,
Connaught Place,
New Delhi, Delhi 110001

Hello,
I am Nilkanth Patel having personal loan account no IPERVAP03653549 with indiabull. I have seen your sadakchhap unauthorized recovery agent went at my home without writting communucation and without intimation with customer and broken RBI guidelines. If person not available at home why are your agent misbehavior and use bad words to other family members. This is mentally herresment.

Mene aapse restructuring manga asp restructuring dete nahi ho. Clear cut mail commucation me bataya tga probkem. Dene me kya taklif ge aapko. Jab asp restructuring de nahi sakte to meri permission ke bina mere ghar aur company ne akar faltu ki bajwas ki to FIR fategi.Aur manhani ka case thokunga aap ki company par. Court me le jao case me court me abe ke liye taiyar hu. Fir judge sageb jo bolenge muje manjur he. Agreement dikhao usme kaha likha tha ki customer ka EMI aap family member se loge?

Agar baat karni he dhang se karo nahi aspke recovery agents ki sari akkal thikane laga dunga.
Kisne authority di aapko. Meri absence me mere gharwalo tang karne ki. Herresment karoge?This is criminal offence.

With the above experience, I am seriously concerned about my private data being leaked by indiabull to unauthorized agents. At the time of taking the Loan, i was made an assurance that Indiabull is a reputed NBFC and will follow all the RBI Regulatory guidelines and Banking Codes in relation to the collection of dues in the event of payments missed. I would like to Emphasis on the below RBI guideline clearly stated i) To ensure due notice and appropriate authorization by the banks, they should inform the borrower of the details of recovery agents engaged for the purpose, while forwarding default cases to the recovery agents. The details should include their telephone numbers etc. The recovery agents should call the borrowers only from telephone numbers notified to the borrower. Attaching all the RBI and BCSBI guidelines for your reference. In Lieu of the above guideline I would like to Demand the following Details from the Bank : 1) The List to Recovery Agencies with the Names / Telephone numbers/ Address /Representative name deployed towards the recovery of my dues since 1st September 2020. 2) The List and details of direct Bank representatives assigned towards recovery of my dues. 3) The list of Authorized phone numbers I must entertain henceforth to have any discussion regarding my dues. I would not be making any communication with Bank representatives until these details are provided to me.l request you to provide the details within 5 days on receipt of this mail. Failure to provide the above details and any sort o[censored]nlawful, Uncivilized and unethical recovery in the interim will certainly attract legal action against the indiabull and immediate FIR against the CEO & MD.Please consider this as the final notice.

Ye sab detail pehle provide karao.

Aur restructuring kyu dete nahi ho. Khud RBI KI Guideline follow nahi karni he upar se customers ko pareshan bhi karna he.

After that herresment is not stopped from your side this mail go to district magistrate and police commssioner.And national cyber security, Reserve bank of India ahmedabad, Mumbai, Newdelhi, RBI governor. Ministry of Finance and Ministry of Home affairs.

If they are not stopped I also claim manhani case on indiabull team.

This is last and final intimation.

Thanks & Regards,

Nilkanth Patel