IndiaBulls — Home Loan Amount

My brother has taken home loan from Indiabulls against property. He got expired in April, 2021 due to cardiac arrest and we had Insurance from Reliance general and they have settled the claim amount which was directly paid to India bulls by Insurance company. It took almost 7-8 months to settle the claim. However, now India bulls is not closing our account and asking for unnecessary more money to close the account and not willing to give us our property papers back.

They are pressurizing us to give them money to close the account and after that they will return our papers back. But why we should pay them more money when the insurance company has settled the amount. They are not closing the emi's.

Mr. Vineet Chaurasia (Recovery Agent head) is putting lot of pressure on my parents to collect the amount.