[Resolved]  IndiaBulls — housing loan rate of interest increased from 9.70% to 12.15% with out information

Address:

Rnreddynagar, Hyderabad, Hyderabad, Telangana, 500097

I have taken one housing loan from indiabulls housing finance in the year of 2016. My mail id updated in indiabulls recards. Iam getting all mails comunications like birthday greeting & fistival greeting. On 30th sep'18 received one mail regarding rate of intrest from 9.50% to 9.70%. Increase @0.20. On 29th jul'19 received one phone call from credit execution reagrding rate of intrest rates. Iam very surprice very high rtae of intrest housing loan intrest more than personal loan rates. Today we are getting personal loans @10.99% also. But indiabulls team charging 12.15% for old customers from dec'18 with out any information to customers. I have requested to call centre team to provide mail details of rate of intrest increace. But they are saying that is only auto mail system. We are unable to provide any details. I have requested one more thing from sep'18 to dec'18 with in three months rate of intrest increase from 9.50% to 12.15% increase of @ 2.65% very very high intrest increase with out any mail comnication to customers. But there is no responce. And i have asked today indiabulls site showing housing loans start from 8.90%. I have requested team members please convert my loan from 12.15% to 8.90% i am going to pay processing charges. But as per cutomer care team telling not possible to change. Why fresh customers @8.90% old customers @12.15%. Only one branch available in hyderabad. Only credite team available in branch. Who will give rate of intrest increase details to customers.