IndiaBulls — I am complaining about fraud of dhani one freedom card

Dear IndiaBulls team,
i received a call today afternoon from your agent and says that i have to pay 10, 000 of my card use but the case is i never apply for your card.

the agent told me the correct address and my documents are right but
there is lawlessness in it neither my phone is same or not my email id in that particular account and not my photo is on your profile how could anyone use my id's to apply for your card without any verification by your agents and if the profile is verified then which of your agent is verified, go and ask this from your agent your recovery agent is come to which is given to my id infect I've leave my old address 2 years ago after your agent come to my old address and start asking for me by my name one of my known person give him my number and my new address the after your agent has called me then only i know this is happening

first of all how is this even possible

and also your recovery agent told me one email Id & one phone number which is defiantly not mine