IndiaBulls customer support has been notified about the posted complaint. Verified Support Sep 28, 2021 IndiaBulls Customer Care's response Dear Customer,
We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.
Neha, Team Dhani.
Sep 28, 2021 Updated by riteshpatra7 I have been forced to pay Rs 499 by their senior agents because I have the one freedom card with me. What nonsense. I have never issued any card from Dhani. Such a pathetic experience.
Verified Support Sep 28, 2021 IndiaBulls Customer Care's response Dear Customer,
We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.
Neha, Team Dhani.
Sep 28, 2021 Updated by riteshpatra7 You can reach me via [protected]. But I know nothing would gonna happen because I have talked with your support team several time, got treated very rudely.
Verified Support Sep 29, 2021 IndiaBulls Customer Care's response Dear Customer,
We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.
Neha, Team Dhani.
Verified Support Sep 30, 2021 IndiaBulls Customer Care's response Dear Customer,
We understand that our team got in touch with you regarding your query and shared the requisite information. Do let us know if you need assistance with anything else.
Neha, Team Dhani.
Sep 30, 2021 Updated by riteshpatra7 As discussed today, I have uploaded the screen recording of my dhani app. I didn't find anywhere to cancel card or any similar options. Please lookinto.
Sep 30, 2021 Updated by riteshpatra7 Unable to upload screen recording video here. So I have uploaded some snapshots from the video. I am unable to find cancel card option in my app. Please help me cancel this card.
Verified Support Oct 01, 2021 IndiaBulls Customer Care's response Dear Customer,
We understand that our team got in touch with you regarding your query and shared the requisite information. Do let us know if you need assistance with anything else.
Neha, Team Dhani.
Oct 01, 2021 Updated by riteshpatra7 As per your request, I have shared the screen recording of the app. Please fix this asap.
Thanks.
Oct 01, 2021 Updated by riteshpatra7 Hello Neha, Today I again got a call from one lady Dhani agent, who again tried to just argue with me for no reason. You said me to send screen recording, I sent, the team failed resolve my query. I replied back to just enable 'cancel card' option in my app. But after 3-4 hours of replying, I got a call from one lady agent and she rudely scolded me why I sent email to Dhani support team. Her behavior was so rude and she cut the phone from her side where I was trying politely to make her understand what the issue is.
This type of behavior isn't acceptable at all. She was very rude because I applied for cancellation of Dhani One freedom card, that I hadn't applied ever even.
Please convey this message to her, whoever called me and misbehaved for no reason. I just need my dhani one freedom card to be cancelled asap. That's it. Why isn't the team able to understand this thing? I sent the screen recording file via email, but got no relevant answer to it. Requesting you to escalate this issue and resolve asap.
Oct 03, 2021 Updated by riteshpatra7 Everyday I am sending this screen record of my app, where I am unable to fund the 'cancel card' option. But every time the attachment is being removed due to an organization policy. So how can I send the screen record to them...
I request you to call me back so that I can make you understand what my problem is. I can't write 100 emails everyday.
Verified Support Oct 06, 2021 IndiaBulls Customer Care's response Dear Ritesh
Be assured, your remarks will reach out to the concerned team and you will be contacted soon in this regard.
Oct 06, 2021 Updated by riteshpatra7 Everyday, new things are happening with me. Today I received a call and she said to pay the subscription fees to cancel the card and when I said, my card is under trial and I don't need it, she cut the phone. She said she will call back.
What is this behaviour?
Resolve this immediately.
Verified Support Oct 07, 2021 IndiaBulls Customer Care's response Dear Ritesh,
Please be assured that our team is already working on your concern and will provide you with an update soon.
Neha, Team Dhani.
Verified Support Oct 08, 2021 IndiaBulls Customer Care's response Dear Ritesh,
We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.
Neha, Team Dhani.
Oct 08, 2021 Updated by riteshpatra7 Ofcourse!
Got satisfied with the resolution I got.
Once the card gets deactivated, I'll mark the issue as resolved.
Thanks again, Neha.
Oct 25, 2021 Updated by riteshpatra7 Hello Neha,
Daily I am receiving calls from Dhani Team and the agents are so irritating. Just received a call and the agent seems to be drunk. All of them are just forcing me to make a transaction on Dhani one freedom card. You have said me to wait for 30 days to get my card cancelled. And here, the agents are forcing me to make a transaction of Rs 10 or 11. What type of trap is this. There is no clarity. How can I rely on them..
Request you to please inform your team not to make any promotional calls to me, as this is getting really frustrating. Please look into this matter and cancel this Dhani Onefreedom card asap.
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We understand that our team got in touch with you regarding your query and shared the requisite information. Do let us know if you need assistance with anything else.
Leeann
Team Dhani