IndiaBulls — Incorrect Bounce Charge Debited from Bank illegally

I received a debit of bounce charge on my SBi account for INR 295. However, there hs not been any EMI bounces from the time the loan is going on.

Attached both the screenshots showing smooth clearance for Nov and the incorrect debit on bounce charge received. Tried contacting customer care via phone and email and they were equally pathetic.

Please refund the bounce charges to my bani account and stop this fraudulent transactions.