[Resolved] IndiaBulls — IndiaBulls - Dhani one freedom card, credit limit not updated even after payment

[Resolved] IndiaBulls — IndiaBulls - Dhani one freedom card, credit limit not updated even after payment

V Vignesh Pugal Aug 23, 2021 Sep 24, 2021 This thread was updated on Sep 24, 2021

Hi I am customer of Dhani one freedom card. I made few payments on July 18th, 21st and 27th July 2021, but payments still not updated in my dhani app. I have sent 4 -5 mails on the same issue to [protected]@dhani.com with all my screenshots and have sent my Bank statement as well. But the issue isn't resolved yet. And i have spoken to customer care no for nearly 10 times, but issue never seems to be resolved. its been more than one more month since i made payment. Customer care people kept saying issue will be resolved soon. I cant able to use the card since its showing overdue pending, whereas i completed the payment last month itself. Email id : [protected]@gmail.com Phone no: [protected] You can refer to this ID where i have sent few mails along with screenshots. Do let me know if you need more details. Kindly help in resolving the issue soon Was this information helpful? No (0) Yes (0)
Oct 26, 2021 Complaint marked as Resolved IndiaBulls customer support has been notified about the posted complaint. Verified Support Aug 26, 2021 IndiaBulls Customer Care's response Dear Vignesh, Hi, your remarks have been noted and shared with the concerned team. Request for your patience in the interim. Neha, Team Dhani. Aug 26, 2021 Updated by Vignesh Pugal Hi Neha, Please help in sharing the Transaction statement from your side. Few of the payments i made its still not reflecting in my app. It would be great if you can share the overall Transaction of my Dhani one freedom card to my mail id. Also help in getting the issue resolved soon its been more than 35 days my card is blocked and i have been my subscription fees without even using my card. Thanks Verified Support Aug 28, 2021 IndiaBulls Customer Care's response Dear Vignesh, Please be assured that our team is already working on your concern and will provide you with an update soon. Neha, Team Dhani. Sep 20, 2021 Updated by Vignesh Pugal Hi, It has been almost a month - but i haven't got a resolution. I dont see the issue fixed yet. But late payment fee alone is charged on daily basis. I spoke to customer care so many times but issue never seems to be resolved. Kindly help in closing the issue soon. I dont see any follow up calls from anyone Verified Support Sep 21, 2021 IndiaBulls Customer Care's response Dear Vignesh, We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue. Neha, Team Dhani. Verified Support Sep 24, 2021 IndiaBulls Customer Care's response Dear Vignesh, We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future. Neha, Team Dhani.
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Vignesh Pugal

Aug 26, 2021

Hi team,
I am not getting any resolution even after calling customer care and also spoke to nodal officer.kindly let us know how to proceed further on this.. issue is not resolved yet

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