IndiaBulls — Indiabulls personal loan

Address:

Bangalore

Dear indiabulls dhani management, customer services,

I would like to preclose my loan amount, please let me know the procedure as soon as possible

Reasons:

Contact numbers of your customercare not working.

Helpline (For maharashtra, bengal and southern states 8am to 8pm)
[protected]

Which use to say contact number doesn't exists.
And the secondary customercare number

Helpline (For rest of india 8am to 8pm)
[protected]

Which is an ivrs will endup after giving a mentally agonizing.. Longtime waiting without any response. All that we can do is just to stay on line. No customer care response.

No properway to make payment, with or without app. With your updated app which has become another "dhani" app which will driven to get you to fill another personal creditline approval registration, so pathetic experience.

The messages which has been sent to customer will consists the following url

Which is highly insecure to make payment
Its url starts with http://1kx.in/CcnVkx
Which is consider to be unsecure according to it communications standard. And the link will direct you to open unreliable updated app as i have mentioned above.

Why can't you indiabulls maintain proper payment link or a working payment gateway.
Another link https://rzp.io/i/IN5IL1E
Razor pay.. Which you sent to make payments is ofcourse secure which will get you to make payment to pay only monthly emi but not any due amount.
Will it work? No.. Even after the additional high payment gateway charges and processing fee, it cant and wont give any payment approval in any upi app (Such as googlepay).

No proper update on emi moratorium request update to customer on time.
But which can be available now in the last month for moratorium
https://www.indiabullsconsumerfinance.com/emi-deferment-request/

What about your deductions if it is applicable, what is purpose of latefee? If we can avail moratorium.

People expect proper customer service if you can provide you cant have any customers.

Please let me close my dhanipersonal loan account by clearing it, if you can let it happen or not able to.. Provide me loan transfer procedure to bank.

Thank you,
Ravi,
[protected]