IndiaBulls — It is very disappointing to know that the dhani concerns are fooling common people in this way which is very disgraceful

TICKET NUMBER: 25429333

It is very disappointing to know that the dhani concerns are fooling common people in this way which is very disgraceful, i wish to draw your attention to my case and resolve it with no further delay.

On 06.01.2022 i had made a payment towards outstanding payment of Rs. 457 (UPI ID[protected] thru razor pay ( SCREEN SHOT OF THE PAYMENT ATTACHED) but it was not credited to the dhani wallet and when contacted the dhani customer care at [protected] they directed me that the payment issue has been thru razor pay not dhani and i also tried contacting razor pay customer care center till 13.01.2022 which was failed to give proper resolution regarding my issue till 13.01.2022. but dhani had charged me late payment charges for no fault of mine.

Finally I submitted my complaint on razor pay thru consumer forum on 13.01.2022, in the morning and by 4pm my Amount of Rs. 457 (UPI ID[protected] was refunded back immediately, then i made a payment of Rs. 493 on 19.01.2022 including other utilized amount, in between this i had made a payment of Rs. 3435/- for electricity bill which i didn't receive cash back, *****( Rs.1999 was credit limit balance+Rs.1000 i transferred from my account (karnataka bank) +Rs.436/- i transferred from my account (karnataka bank)***** then loan is converted in 3 emi's for which i was supposed to pay Rs. 667/- due on19.01.2022 plus Rs.8 = 675/- should be my due amount as on date but in the app it is showing as Rs.1665 due which is not acceptable or i will make the payment for the shown in the app.
Kindly confirm why the app is not showing my daily credit limit.

Also i request to waive off all my late payment charges charged to my account and revise the due amount payable at present.

Screenshot of all the above said transactions are attached fyi.

Upon my mail i have received the following mail from you which is self explainartory, please note that i havenot received any resolutions from you and you cannot close my case without any proper resolutions.
Please go through the below mail received on 20.01.2022 which is not acceptable.

[protected]@indiabulls.com [protected]@indiabulls.com via zvoy5kc93jjj.7f-prvaua2.ap5.bnc.salesforce.com
Thu, Jan 20, 12:40 PM (5 days ago)


to me

Loan Reference Number:

Hello Sneha S Kamath,
This is an auto generated mail to confirm the resolution of your concern raised via email (reference ID[protected]. We hope you are satisfied with the resolution provided. Please note our customer support email id has been updated to [protected]@dhani.com, we request you to use the updated email id for all future correspondence with us.

In case you are not satisfied with the resolution provided please click here to share your valuable feedback.

Ticket Number[protected] Subject - Regarding my payments

Thank you

Team, dhani loans & services limited

Kindly rectify immediately