[Resolved]  IndiaBulls — Loan Closure Certificate denied/asking for more payment

Address:

indian express, Shitole Vasti Rd, Shitole Vasti, Shivajinagar, Pune, Maharashtra 412207

Hi
I have failed to obtain.my.loan closure certificate from Indiabulls. I took a loan on september 2019 of 1.80 lacs and paid a monthly emil of 6761 rupees including the over due due to delay in payments. Last year in the month of december I was contacted by one their customer care executives (Chaitanya Tambe) for foreclosure of my loan with a promise that the loan closure certificate will be issued in 4/5 working days. The amount was rupees 35904 and I paid rupees 35922 including charges. However till today I have not received anything.when J reached out to the same executive enquiring on this he said it is shared on my mail or I can download it from the app. But I didn't received it on my mail and the dhaniapp was still showing due charges and I wasn't able to get the certificate. I am since then getting multiple calls from the agents demanding of EMI and late fine. When J informed these agents that its all cleared they would say " its nit updated on the system and they will now do it and I wont get any calls". But again I would get calls for the same. I am frustrated and really annoyed as Chaitanya Tambe has stopped responding to my calls or whatsApp msgs and i am.nkt getting any response from grievances/ support department of Indiabulls. I jave written more than 6/7 emails informing on this including agent name and bank statement and payment confirmation however i am disappointed in them . No one calls for this issue only executive calls for payment. I feel like I am loosing my.mind. this is really depressing me. J cant afford this I had worked so hard to pay. Please help me resolve this. I had paid all the late fines. If I had money I eould have filed a police comolaint legally but I cant.