[Resolved]  IndiaBulls — loan disbursed but not credited in account

Address:

603203

This is worrisome that it is showing in my app that the amount is disbursed and also the emi is scheduled accordingly but i have not received any amount in my bank account.

On finding this i called the customer care number shown on app and they shifted the blame on me stating that i have entered the bank address instead of bank name on the field which was specifically given for bank name while filling in the online application. I said, that is fine, i take the blame and asked for a solution to which they replied that they do not have any solution and that i should email the complaint to [protected]@indiabulls.com (To hear this i had to invest first 3 minutes on phone call by responding to the automated voice recorder before speaking to the person who could just instruct me to send email and do nothing)

Sent email to [protected]@indiabulls.com on 12-aug-19

Complaint details:

My existing loan account no: iperknc01916601 for rs.6125/- on which i have already repaid 4 emi's and only 2 more pending.

I got an offer to do a top up and applied for it, application successful and new loan account number is: iperknc03701636

App shows that the loan is availed by me and also, i can see the emi's scheduled for the same but actually, i have not received the amount in my account.

Kindly check and do the needful.

My registered mobile number is: [protected]