[Resolved]  IndiaBulls — Loan & One freedom card complaint

Address:

Hyderabad

I took a some loan of rs.3450 for 12 months emi and I paid regular emis on time after completing 12 months I paid rest of full amount. After paying penting amount again it's showing 473 overdue amount that also I paid. After I try to close the dhani account it's not allowed. And again it's showing rs.568. I called customer care it's not getting connection and I mailed with complete details but not get any reply. I request for call then they called me but they so rude they are not understanding customer problem. After that I received a call from Vineet from credit team I explained indetailed.
He told that he will update details with in 24hours will reslove. But it not resolved.
The amount which earlier 568 then again shoes 96rs I received a call from customer care she sir just pay 80rs we will closed you account so I paid that also.
I paid more amount which required.

But now again I check the app again 568rs reflecting.
This dhani people are herrassing me.

I take one freedom card also of 5000rs credit limit that also I cleared all me EMIs but still available credit limit showing 4033rs I don't understand why this dhani people playing with customers and herrassing.

This is totally disappointing me due to small amount I took facing alot of problems.

Please take it serious action against Dhani app.

I am requesting please close my account completely I paid more amount With charges. Please close it on priority.

Regards
Ahmed Rasool
[protected].