[Resolved]  IndiaBulls — No option to deactivate wallet and services do charging fees indefinitely

I have a Dhani account registered with my mobile no [protected] and email id [protected]@gmail.com.
I have, unfortunately, subscribed to Dhani's one freedom service on April 2021. after I subscribed to one freedom service, I came to know that I have to pay a monthly fee every month. so I tried to cancel the plan immediately. but they have charged me April month's fee. they asked me to clear this fee first if I want to cancel the plan. I have paid April's monthly fee and then cancelled the plan.
everything was good here. I thought I'm out of this. but the unexpected thing happened here. after I cancelled the plan in April month itself, I have uninstalled the app. I have recently installed the app in November 2021. to my surprise, I saw a whopping bill of Rs.5775 /- due which is the monthly fee for all months from May 2021 to November 2021. they have charged me dues for all these months even though I have cancelled the plan. I contacted their customer care and explained them the situation. they are agreed that my plan is inactive since April but asking me to pay the dues becuase their system is showing dues. they said that my plan is inactive but I have been charged monthly, so I have to pay the dues. this is where I realized this IndiaBulls Dhani is a fraud company. I have activated the one freedom service again I have paid the dues of 5775 rupees on 23rd November 2021. and then I have cancelled the plan again on 23rd Nov 2021.
now I have no dues in my account. I'm trying to cancel all the subscriptions ( which IndiaBulls activated silently and charging me for the same ) but I didn't find any option to cancel the subscriptions. so I mailed to [protected]@dhani.com saying that I have no dues, so please close my account. they replied that **Dhani One Freedom Card and Dhani Doctor services are active, please deactivate all these in order to deactivate the account** I couldn't find an option to deactivate any of these.
I'm afraid that they will charge me again indefinitely even though I have cancelled One Freedom Service on 23rd Nov 2021 again.

I Want To Deactivate Everything With Dhani. I Do Not Want To Be A Customer of the Dhani App Account.

KINDLY HELP ME.
I am sending here also Screen Shot I Taken Of the Dhani Application And a Screenshot of the mail they sent. these screenshots show the dues as 0 rupees as of 23rd November 2021 and the payment that I have made on 23rd November 2021 of 5775 rupees and the mail they sent asked me to cancel the one freedom subscription ( which is already cancelled, you can check the cancellation process in the attached video and you can find the date and time when I'm cancelling the plan and the date and time when they replied. I have cancelled the plan but they said the plan is still active )
+3 photos
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Jan 17, 2022
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Nov 24, 2021
Updated by Lenin Kumar Inapanuri
https://photos.app.goo.gl/S7SBQnX78Ysotrrr5 is the link to the video that I mentioned above.
Verified Support
Nov 26, 2021
IndiaBulls Customer Care's response
"Dear Lenin Kumar Inapanuri,

We understand that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

Jatin, Team Dhani"
Verified Support
Nov 27, 2021
IndiaBulls Customer Care's response
"Dear Lenin Kumar Inapanuri,

We hope that our team was able to solve your concern successfully. Do let us know if you need any further assistance.

Jatin, Team Dhani"
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