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[Resolved]  IndiaBulls — No reversal on failed transaction for one freedom card EMI

Address:Delhi

Hello Team,
I have not received any reversal for failed payment f Rs.3960 transacted on 1st Mar 2022 for one freedom card via Razar pay. I have already enquired with Axis bank and the transaction was successful as informed by the bank. I have already provided the bank account statement for Mar 2022. I am frustrated with customer care followup and poor service. Please provide the assistance on priority.

Regards,
Ashish
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Apr 12, 2022
Complaint marked as Resolved 
Dhani customer support was quite slow in resolving the issues even after providing the account statement from last one month and continuous followups. Never expected such pathetic service from such NBFC controlled by RBI.
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Mar 28, 2022
IndiaBulls Customer Care's response Hello Ashish,

We would need your details via m.me/dhaniapp so that we interally align and solve with our team as quickly as possible for you. Hence, request your support here.

Neha, Team Dhani
Mar 29, 2022
Updated by ashmic2022 Please refer to the attached mail snapshot for further details.

Apr 04, 2022
Updated by ashmic2022 Hello Team,
As discussed pls review the bank statement from 1st Mar to 4th Apr 2022 shared on dhani support mail.

Regards,
Ashish

Apr 06, 2022
Updated by ashmic2022 Hello Neha,
Can you please update on the amount chargeback?

Regards,
Ashish
Verified Support
Apr 06, 2022
IndiaBulls Customer Care's response Hello Ashish,

We are looking into your concern on priority and will get back to you with an update shortly. Appreciate your patience.

Neha, Team Dhani
Apr 12, 2022
Updated by ashmic2022 Hello Team,
I have received the chargeback of Rs.3930 on 12th Apr 2022. Reduce the amount reversal period in terms of failed transaction to avoid any future complaints from customer.

Regards,
Ashish
Complaint comments 
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Comments

Hello Ashish,

We would need your details via m.me/dhaniapp so that we interally align and solve with our team as quickly as possible for you. Hence, request your support here.

Neha, Team Dhani
Reply
Hello Neha,
I had already reported the failed transaction details via [protected]@dhani.com. But the same reply and no active resolution. I need to report the same to RBI and my legal team for further action. This shall be reported in the public domain for pathetic customer support provided by Dhani.

Regards,
Ashish

Reply
Hello Ashish,

We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

Neha, Team Dhani
Reply
Hello Ashish,

We understand that our team got in touch with you regarding your query and shared the requisite information. Do let us know if you need assistance with anything else.

Neha, Team Dhani
Reply

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