IndiaBulls — non-disbursement of amount

I have submitted a demand letter from my builder to get a disbursement. Its been 10 days and now customer care says that i have to wait for 10 to 15 days.
I will be charged penalty from my builder, if you cannot give disbursement on time then whats the use of taking loan from your company. Customer care are of no help, they dont give any specific reason for delay as well. If you cannot disburse then atleast let me know i will transfer the loan to some other better bank/NBFC.

Regards,
Raj
Loan Acc: HHLBAN00336712
Request No: CRM:0662444
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