IndiaBulls — Not processing refunds which I was supposed to receive long ago

Hi team, I was supposed to receive 2 refunds from swiggy which were initiated on 14th Jan, 2022. It's been 17 days but still they didn't process me the refund. I wrote to support sharing the Refund Reference number but they are even helpless. No proper response over calls. I am attaching the photos where the refund reference number and date of refund initiation is there. My name is Sachin Kumar and my mail id is [protected]@gmail.com. pls look into it and process my refunds even now. This is the second time I am complaining here and in past too Dhani did the same.