[Resolved]  IndiaBulls — Paid the foreclosure amount but the loan is not closed yet.

I have a top-up loan with loan number IPERLUC04363422. On 6th March, 2021 recovery agent Shiv Narayan Singh(Mb no: [protected]) messaged on whatsapp to foreclose the loan with 3500 INR in cash but I refused and asked a link, on which he shared the link. I did the pay the amount and he said the NoC will be in dhani app after 1 month. But till now loan is not closed and recieving calls to pay the outstanding amount. I contacted the recovery agent, he said because did not gave him cash the loan is not closed. Which company asks for cash payment? This is basically scam and my loan is not yet closed. I tried contacted dhani cares by email and twitter but they ignored the evidences shared and have not recieved any response on that. Please take the action against the employee and also close my loan. I am attaching the proof of conversation and payment.