IndiaBulls — Payment is not confirmed, not responding to my calls either emails. Posting late charges on my loan

Dear Sir/Mam,
I have opted loan of 17400rs from indiabulls dhani I'm regards to that I made my 2020 JULY MONTH EMI ON 3RD OF JULY BY THE PAYMENT LINK SENT BY THEM. AND I SENT AN EMAIL AFTER MAKING PAYMENT OF 1697 RS + charges =1709/- asked to confirm my payment by attaching bank statement from which I made payment and payment reference id along with screenshot and payment link message sent by them.

MADE PAYMENT ON 3RD JULY, ITS BEEN MORE THAN 5 DAYS NOT CONFIRMING MY PAYMENT AND IMPOSED PENALTY LATE CHARGES IN MY JULY MONTH EMI. I AM VERY DISAPPOINTED. Giving me so much mental Pressure at this situation. My EMI date is 5th July however based in payment link sent by them I made payment on 3rd July. I sent almost 50+emails and called more than 10+times every time they r keeping me on IVRS and getting my call disconnected not giving me solution.

My registered mobile number with them is [protected]
Name is Kannavaram Premchand
Loan Account number:-
IPERNEL06226882

Attached images of payment link sent by India bulls dhani and my payment screenshot.

I need my payment to be confirmed and remove penalty charges ony loan EMI and check bounce CHARGES FROM MY VANK ACCOUNT.
Kindly assit me sir/mam