IndiaBulls — property papers not released after foreclosure of account

Website:

www.indiabullshomeloans.com

I have send mutliple emails and called customer care. My foreclosure cheque was given on 8th oct and 21 days timelines was given for release of documents. Its almost 40 days with no resolution. My poa holder is tired following with them. Elow is the emaul finay sent to grievance cell but they too are not replying.

Wih so many repeated followup i am not getting satisfactory reply.

On 8th oct - my property buyers bank presented a cheque of 14.5lakh. Earlier to that i called your customer service team stating that neither my ecs process nor i am able. To pay online.
They told. Me in 2 -3 days they can confirm. I inturn infirmed them that meanwhile i am going to foeclosure the loan. So later i got an email stating the the amount of pending ecs will also be adjusted.
Your lower parel branch was informed of my situation that i will be flying on 25th to canada.
On 18th your branch called and told me that i will have to make a short payment then in 2-4 days the document will be released. But didnt confirm the payment neft details to which i called your customer service. Your customer service team said i am short of 400 rs only to which i got little skeptical and hence tried connecting your lower parel office but in vain they didnt answer calls on monday 22nd. So i visited them and confirmed the amount and also told them about my encounter with your call center.
I thought my pain of email chains and calls will end post paying 13k via neft but till today i am waitinf for the documents to be released.
With all your lame responses of 21 days wait, i beleive if a payment is made.. Your team can expedite without so much of mental trouble given in my situation.
I do not like to escalate to next level but i have lost all of my paitence and hence decided to try escalating my case.

Loan number hhlkal00372421

Regards reena dsouza