[Resolved] IndiaBulls — Refund issue on Dhani Free Cashback Card

[Resolved] IndiaBulls — Refund issue on Dhani Free Cashback Card

S Suman_Maity from Howrah, West Bengal Jan 28, 2022 Feb 9, 2022 This thread was updated on Feb 9, 2022

I made a transaction on Flipkart on 14th January and after 5 minutes I had to cancel the order. Flipkart immediately initiated the refund of INR 1324 and they communicated that the amount will be posted back to the card account by 20th January 2022. Till date (28th January 2022( I do not see the amount in my card. Called customer care twice and they simply advice to wait. When other cards post the returns within 2-3 days, why DHANI should take so much time? This not a trustworthy action in any sense. Suman Kumar Maity [protected] +1 photos Was this information helpful? No (0) Yes (0)
Feb 9, 2022 Complaint marked as Resolved IndiaBulls customer support has been notified about the posted complaint. Jan 28, 2022 Updated by Suman_Maity I called customer care today and now they have given a new date of 2nd Feb. What a joke. I believe that this is a total scam. I hope someone from #Indiabulls customer care team will read this and do the needful. Jan 30, 2022 Updated by Suman_Maity I have received a new date by call from customer care now. It is 3rd Feb. Let's see how far it goes. Too much disappointing. Verified Support Feb 01, 2022 IndiaBulls Customer Care's response Dear Suman, We are looking into your concern on priority and will get back to you with an update shortly. Appreciate your patience. Neha, Team Dhani Feb 03, 2022 Updated by Suman_Maity Another day passed by. No refund yet. This time when I called customer care they did not give me any date. Asked me to wait for an undefined "few days". This seems to be a totally fraud organization. 20 days are over now. Feb 07, 2022 Updated by Suman_Maity Still no update from DHANI. I sent a mail to grievance redressal and received no response. What kind of organization is this? A total scam. Verified Support Feb 08, 2022 IndiaBulls Customer Care's response "Dear Suman Maity, We are looking into your concern on priority and will get back to you with an update shortly. Appreciate your patience. Jatin, Team Dhani" Verified Support Feb 09, 2022 IndiaBulls Customer Care's response "Dear Suman Maity, Our team connected with you & we hope, we were able to help you in a best possible way. However, should you require any further assistance in future; do feel free to reach out to us. We'll ensure to take care of your requirements/concerns. Jatin, Team Dhani" Feb 09, 2022 Updated by Suman_Maity Today I received the refund. I am not sure which channel worked, this forum, govt of India consumer helpline, Flipkart or DHANI customer care. I escalated to all places. Thanks everyone for fixing this. I hope in future no one faces such an issue.
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