[Resolved]  IndiaBulls — unauthorized interest rate charges are taken without customer's intimation while doing part payment of emi

I have taken home loan of 30 lacs from indiabulls last year.

On 13th july, 2019 i have done the part prepayment of emi of rs.[protected]Every month's emi)*3).

I was expecting rs. 77253 to be deducted completely from my principal loan amount.

Instead of this, only rs. 67651 has been deducted from my principal loan amount and rest of the amount has been settled as increase into the interest rate (As per discussion with customer care).

How this is possible? You are not informing your customer about anything before doing the part prepayment of emi and customers are under the impression that whatever amount he will pay for part prepayment of emi will be deducted from principal loan amount.

This is not fair for the customers who are saving their whole money and doing part prepayment of emi to save from the interest rate.

The more unfair thing is even you don't ask or let us know about your deduction while doing part prepayment of emi. What if i haven't done part prepayment of emi?

Even after complaining to customer care (Around 30-40 mins talk), i haven't got any follow up from your side still.

Please resolve this asap. I don't need a single rupee to be cut while i am doing part prepayment of emi in terms of interest.