Hi,
I do NOT understand how many more emails or phone calls do I need to make to Dhani before I am given a resolution on the matter. I have already made 100s of them and all i get is Work In progress ??? WTH ??
I will still try and make it simpler for you guys to get this sorted out ASAP.
1. You have WRONGLY REPORTED PAYMENTS AS LATE FOR Loan Account Number: CL09034947 BY 43 DAYS IN CIBIL & OTHER CREDIT BUREAUS (EXPERIAN, CRIF HIGHMARK & EQUIFAX) WHICH HAS TRASHED MY SCORE WITHESE BUREAUS.(I have attached the credit reports)
2. THE REASON WHY I DISPUTING THIS REPORTING TO CIBIL AND OTHER BUREAUS IS BECAUSE I WANTED TO MAKE THE PAYMENT BUT DHANI WALLET DID NOT ALLOW ME TO MAKE THE PAYMENT FOR THE "ONE FREEDOM TRANSACTIONS" AS THE WALLET LIMIT WAS REACHED AND INSPITE CONTACTING THE CUSTOMER SERVICES SEVERAL TIMES WITH THIS ISSUE NO RESOLUTION WAS PROVIDED TO ME. (Screenshot Attached)
3. I TRIED EVERY MEANS TO MAKE THE OUTSTANDING PAYMENT TOWARDS THE LOAN ID BUT THE DHANI WALLET DID NOT ALLOW ME TO UNTIL DECEMBER WHEN MY WALLET GOT INCREASED MAGICALLY AND THEN I DID MAKE THE FULL PAYMENT.
4. BECAUSE OF THE ABOVE MENTIONED 3 POINTS INDIABULLS DHANI SHOULD NOT HAVE REPORTED THE PAYMENTS AS LATE IN CIBIL & THIS HAS BEEN DONE WRONGFULLY AND ARBITRARILY.
5. I WANT THESE LATE PAYMENTS REMOVED FROM CIBIL AND OTHER CREDIT BUREAUS LIKE EXPERIAN AND CRIF IMMEDIATELY FOR THE Loan Account Number: CL09034947.
6. KINDLY REFER TO POINT 5, MAKE SURE YOU REMOVE THE LATE PAYMENT RECORD FROM CIBIL ELSE I AM GOING TO RBI & BANKING OMBUDSMAN.
Hope I have been able to make these explicitly clear to you what is the issue here and asking you to remove the Late payment record from CIBIL for the said Loan Account Number: CL09034947. REMOVE THE LATE PAYMENT, JUST DO NOT UPDATE THE LOAN ACCOUNT PAID OFF AND CLOSED INSTEAD OF REMOVING THE LATE PAYMENT INFORMATION THAT YOU HAVE UPLOADED IN CIBIL, EXPERIAN AND OTHER CREDIT BUREAUS.
Is This Clear enough Now ???? I have attached the CIBIL report and the Experian Report where you can find that Dhani has informed the Loan Account Number: CL09034947 as LATE by 43 days for NO fault of mine since you have NOT been able to collect the payments.
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This was something that was getting resolved on priority & was promised to me is already done.
Now not only it is still not resolved, this issue but you guys have stopped calling & giving me updates about this as well ??
Can you call me & update why has you relevant team still NOT removed the late payments & corrected the DPD to “0” even after promising to get that done a ton of times ???
WHEN will this resolve & the late payment get removed & the DPD get corrected to “0” ??? Can you please let me know & update on the same ??? I have been waiting for over 2 months now.
Kindly call me & let me know when will this resolve & the DPD get corrected to “0” - I even sent you a fresh CIBIL report in 7-8 different times. Pleaseeeeeeeeeeeeeeeeeeeeeeee resolve this, it has been going on for over 2 months !!!