Indiafilings.com — Scammed me for years - forced to pay government penalty due to non-filing

Hi, I’ve been using tax filing service from India filings from[protected]. Service communication wasn't great but I still continued and in 2019 they didn’t file my filings and I paid government a penalty of approx 27k inr, even after that they didn’t file and last week I get a notice from gst department on an invoice. Stating it wasn’t filed and I have to pay a penalty of around 8000 inr. When I called them they deny taking any responsibility and asked me to pay penalty myself. This company cheats many people and have a scam system. I see many such cases online. Please help me I have evidence of taking services with them. The management is well aware of it - I have evidence of their email and whatsapp. They hide behind the phone never pick calls only false promises. If someone is able to live with doing this ti someone then they gave intention and habit to cheat and scam. Never refunded me even 1 rupee for all penalty I paid government. Running masked call centres under 080 number prefix where where agents disconnect calls. Please do not engage with this company, they don't care about anyone. No customer service.