Indiahikes.in — customer services / queries.

Regards,
Very recently i have been trying to have query with india hikes regarding the trek i am planning,
In the beginning they responded well and good, but there was one query which i kept asking again and again, there was no proper reply front them, so my friend decided to call them,
The person who picked up the call was pratima,
She literally shouted and spoke in an indecent manner with my friend, which is not acceptable no matter who ever you are.
It is our right to ask as many questions as we want, no one can disrespect there customers.
I was really looking forward to indiahikes as compared to all other ones, but now it has disappointed me to the highest level, i wonder how will they manage the trek with politness for the beginners,

I want you to take action against the person who spoke to my friend, and need an apology mail.
Thank you, waiting for the response on this soon.