Indiaideas — jio recharge pending

Sir,
I have recharged rs.399 on 27 June 2019 via my jio app by using UPI as payment mode. The payment was successful to [protected]@icici for 399 rupees and the transaction money deducted from my account, but recharge was not done. I lost my money from bank, but still now, the corresponding recharge doesn't activate.
Sir, please help to refund my money back or to activate the requested recharge plan.
Please do the necessary.
I am waiting for your help.