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Indiamags.com — Subscriptions not started - almost 5 months

i subscribed to Grihshobha ( Gujarati ) Magazine on indiamags.com on 18 June 2013. i paid Rs 299 for the same via online transaction. the subscription has not started yet. Customer Support +[protected] is always not reachable. i've tried to reachout to them via contact us link on their website also but no reply yet through that channel as well. if they can't start the subscription they should REFUND my amount IMMEDIATELY. kindly help.
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