Indian Air Force — Complaint against toll plaza staff

Dear sir/madam. I am a serving officer in Indian Air Force as per act armed forces personnel are exempted from paying toll tax. Its a complaint against Nokhra toll plaza on NH11(Jaisalmer-Bikaner Highway). They are asking for movement order while crossing plaza there are other toll plaza before that and after that but no one asks this they clear after seeing ID card but this toll plaza is having some genuine problem. Plus the staff working there don’t even know to read english. So it’s just for troubling nothing else that to towards armed forces personnel who are taking care of motherland. Infact i have seen civilian bolero breaking the barrier while the staff was asking for movement order from me and they couldn’t do anything to that civilian but they want to trouble civilised armed forces personnel. There is a need to educate and make them understand about the fact as as soon as possible. Looking forward for a positive solution. Thank you