Indian Air Force — I live here in kanpur and we usually went to airforce hospital for certain medical issue.. I have met Major Soly Mercy K nursing s

I live here in kanpur and we usually went to airforce hospital kanpur cantt for certain medical issue..
I have met Major Soly Mercy K nursing staff currently she is posted in surgical ward...she doesn't even know how to handle patients and don't even know how to communicate politely with patients and even visitor who use to visit their for respective patients admitted at airfore hospital kanpur.
She is the most rude and arrogant women I have met till now.. don't have basic values to communicate at all..
Kindly add one more subject in Military nursing services (MNS) which teaches them some valuable communication skills and how to deal with patients and their respective family members.. politely..
Kindly teach them some basic communication skills...