Address: | Coimbatore, Tamil Nadu |
My Vodafone no. [protected] has been deducted 99 rupees from my main account balance without any confirmation message during internet surfing. when I clicked a link for downloading a mp3 songs the money has been deducted and I also did not get any deduction message. When I checked my balance I found that my balance has been deducted. when I talked to customer care they informed me that I had clicked a link which activates downloading of an application, but I really didn't want to do the same. lf Vodafone service provider had sent a confirmation sms for accepting above deduction then I could choose what we want and I didn't lose my money.
Today a lot of mobile Internet users are cheated as above mentioned. I also lost my money many times in this type of deduction.
So I request to the authority please make some rules for all mobile service provider to send confirmation sms before deducting the money during use of internet to save the customers / users money.
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