[Resolved] Indian Health Organisation [IHO] — Cancellation of my iho policy | |||
Dear sir, madam this is inform you i receivedcal from IHO hyd branch &that person aamini explained about health policy and taken policy of "IHO classic family consultation plan" after i paid payment through HDFC credit card &received a confirmation cal also.But the words spoked by iho people taken time of policy and usage of policy are wrong.I booked a consultation on 16aug 2016 at 3 pm but they booked at 5pm.that day i went to hospital with fever and respiration problem.mean while i received a confirmation cal for appointment then he told that doctor is not there ie;prime hospital at kukatpally.they know when the doctor is there but how to book the appointment with free OPD voucherat 5 pm i dont know.i went to prime hospital on next day, i took the medical tests with expence of 8000 rupees after that i called to iho told that please give the discount of 25% and that person told you did nt get the discount because o[censored] r using free OPD voucher but the time of taking the policy aamini dont tell like that.please cancel my policy and refund my money as early as possible. Was this information helpful? | |||
Oct 9, 2016 Complaint marked as Resolved Indian Health Organisation [IHO] customer support has been notified about the posted complaint. Verified Support Sep 08, 2016 Indian Health Organisation [IHO] Customer Care's response Dear Member, First of all, we sincerely apologize for the inadvertent hassle faced by you at the time of appointment booking. We would like to gently point out that we do book appointments as per member’s convenience but we are also dependent on the doctor schedule. We inform the clinic of an appointment request for our members and try to book as per the requested time however, in some cases are unable to do so as the doctor has prior appointments. That can be the reason why your appointment was booked at 5:00 PM and not 3:00 as required by you. We would like to kindly inform that you are eligible for discounts on tests even if you are using our already free OPD voucher, but the same has to be booked via an appointment. We would like to resolve this to your satisfaction hence, may we please request you to provide your registered mobile number so that we can take this further? Regards, Team IHO | |||
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+91 11 3940 4466 [Delhi/NCR]
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