[Resolved] Indian Health Organisation [IHO] — Very unprofessional company in a very critical industry

subratman

from Mumbai, Maharashtra

Address:

110020

This is running like a shop and not like an organization.
I have renewed a policy on 9th of april and I am yet to receive any IHO cards, voucher or documents. Every time you call them they start passing the parcel to the Paramount TPA, and so does Paramount to IHO. Executive will deny of any request if you ask for any service request status. Executive are not supportive and don't have proper knowledge as well. Just for a policy coverage document I have called more than 20 times to both Paramount and IHO.

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Jul 25, 2017

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2017

Indian Health Organisation [IHO] Customer Care's response Dear IHO Member,

We completely understand your concern and deeply regret the inconvenience caused to you. In order to investigate and resolve the matter please write to us at [protected]@iho.in and share complete chronological account of the issue faced by you and the matter will be handled with utmost priority.

Please do not forget to share your IHO card no. and contact details with us, this will help us to do better assistance.

Regards,
IHO

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Comments

subratman

from Mumbai, Maharashtra

And how can a organization working in such a critical organization can give a TAT of more than 24 hours for just an email of soft copy. Any how they don't meet any TAT.