[Resolved]  Indian Health Organisation — No Service Fraudsters

Address:Hyderabad, Andhra Pradesh

I purchased Health Card for Rs. 3500/- on 5th September 2015. Ever Since I made the payment there is no revert back from them nor they have provided me with health card. I called their called them on 18th and they said that they require three days to trace my payment and they will revert back tome, which they never did. I called them on 22nd September, 2015 and supervisor Rimble was patient enough in listening to me and promised to send me eHealth card on the registered mail ID which she has sent as promised. However, the list of hospitals and doctors was not provided and I have to search on their portal. After searching for three doctors I was barred from searching any more as they say is that I can not search for more than three doctors per day, which is ridiculous. IHO is a fit case to be taken to consumer court on the deficiency of the service. I have all the call recordings the promises that they have made and the denial of service after receiving my service. Also of note worthy is the fact that when you call their customer care, the interactive voice response systems reads that IHO has 10, 000 doctors in 20 cities which is not at all true. I searched their doctors database and I hardly find around 200-300. I do not find any major hospital listed. One can find only small nursing homes where you cannot find a specialist. My sincere advice to anyone who is interested in IHO please read all the complaints and take a decision. These guys have to be sued and they are worthless. Better invest in reputed Medical Insurance than investing in these thugs.
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Complaint marked as Resolved 
Verified Support
Feb 05, 2016
Indian Health Organisation [IHO] Customer Care's response
Dear IHO Member,

We completely understand your concern and deeply regret the inconvenience caused to you. In order to investigate and resolve the matter, please write to us at [protected]@ihomail.com and share complete chronological account of the issue faced by you and the matter will be handled with utmost priority.

Complaint comments 


Dear Member,

We apologize for the issue of delay in kit delivery. We aim at delivering the kit within 14 days of verification calling, and are sorry that we could not do the same in your case.

We at IHO indeed have a robust network of 15, 000 plus doctors/clinics & hospitals including super speciality hospitals, and you are free to call us and ask for any information regarding doctors for a particular location where you need a treatment.

We once again apologize that we coudl not live up to your expectations, and should you wish to discuss the same further, we request you to provide us with your registered mobile number to call or you can call us @[protected] or mail us at [protected]@ihomail.com.

Team IHO

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    Indian Health Organisation [IHO] Phone
    +91 11 3940 4466 [Delhi/NCR]
    +91 22 3940 4466 [Mumbai]
    +91 80 3940 4466 [Bangalore]
    Indian Health Organisation [IHO] Address
    64 Okhla Industrial Estate, Phase – 3, New Delhi, Delhi, India - 110020
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