[Resolved]  Indian Institute Of Banking And Finance — Regarding charged fees of Rs 7,000 and conducted exam neither returned fees.

Address:	Mumbai
Website:	IIBF.ORG.IN

Dear sir/ madam,

With refernece to the above, my opinion and problems faced by me in remote proctured exam mode ...i have applied for kyc aml and bcsbi exams to be conducted in the month of oct 2020 and both the exams i have not attended due to technical errors/ connectivity problem. There after IIBF has accepted my request and given opportunity to reschedule the exam but which no option has given for selection of date and the date fixed for both exams im on planned leave and missed the same.

There after i have lost hopes on remoted proctured and frustated to write exams .But some of my friends has said now it is good you can try. Then i have applied for 3 exams bcsbi kyc aml and credit managent .out of which 2 from NSEIT and both the exams has completed sucesfully in this I really appreciate the NSEIT teams efforts for technical issues faced and rectified them .but today on 28.03.2021 credit management exam conducted by CSC team has troubled me alot after uploading ID PROOF for more than 20 to 25 times not even intimated what wast the fault has rejected continously and sending msg 1 or 2 times you have to reapply the exam. One thing i will ask you is it so easy to say rewrite the exam i have paid fees of 7, 000/- and prepared for exam day and night for 2 months after completing my bank job but your simply saying to rewrite with out solving the issue . I have called more than 40 times and has even requested through watsapp to help me for the techical support team Madam Pallavi heartless and soulless person has not even responded even i have begged to help. Then what is the use of providing contact number and what is the work of Madam Pallavi.if need i will share the screen shots .

After speaking with techical leader i came to know that while updating my profile i have updated ID PROOF as bhim QR code which has accepted by IIBF there after i have applied for the above mentioned exams and has completed sucessfully but now CSC team has pointed out and has not permitted me to write exam. My 2 months hardwork has wasted simply who is responsible for that.Actually in my group of friends im the only person suffering every time to write exam in RP Mode till last moment dont know whether I will write exam or not. If this continue i will stop to write the exam through RP mode and wait for normal mode.

Now iam not able to update my biodata it is not accepting to edit so im sending my ID proof for updating the same at your end and also i request you to please reschedule the exam. Please do the needful.

Thanks and regards,

KALIKIVAYA ASHOK KUMAR
[protected]
[protected]/[protected].