Hi travel traingle,
I amol bamne would like to raise 2 major problems we faced here.
We made booking for shimla-manali trip in june 17 from himalayan mysteries tours and travel and my travel date was 3rd to 8th dec 17. Our pick up point was pre-decided to be kashmiri gate but when we actually reached there and called our travel agent to confirm our bus tickets he told me that pick up point is majnu ka tilla. I was shocked to hear that since we were already reached kashmiri gate. So we had to leave kashmiri gate and reach majnu ka tilla asap. It was clear miscommunication happened from travel agent end. After continuous follow ups with them they finally confirmed the bus number and apologized for their mistake.
I was promised to provide super deluxe room (Hotel - sun park resort) but when we checked in to hotel the room were of deluxe category. When we raised this issue to the travel agent they asked us to pay additional amount if we wanted super deluxe category room. Though we have already paid for super deluxe rooms and it's a part of our overall package why they are asking us to pay additional amount. They are reluctant to accommodate us in super delux room with same package.
This is completely unprofessionalism and cheating of tourest.
I am in manali and will be staying here till 8th december, i am afraid that they will continue with such a ruthless service and keeps on harassing us. I am on honeymoon and it really embarrassed me after what all had happened.
My request to you to please look into this issue on priority and provide us better solution or compensate us for the same.
Regards,
Amol bamne
Booking no - 1734004 Was this information helpful? | 
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