Indian Oil Corporation [IOC] Complaints & Reviews

Our LPG gas connection is from Indian and the gas agency for the same is Shresth Gas Service (Add – G-29, Diwan House, Ajay Enclave, New Delhi 110018). We changed the gas cylinder and there was a problem which caused gas to leak. This is a life threatening scenario and we called the Emergency Service Cell Numbers[protected] /[protected] / [protected]) but there was no response and no one picked up (date when the problem occurred and calls were made – 2nd, Oct, 2010). Considering the scenario and the life threatening situation, the non availability of the Emergency service is completely not acceptable. Please have the agency fix the emergency service and pay for the mental agony caused in this ordeal.

Our Detail;
Customer NO: 23561
Connection In Name of: Janak Dulari Sehgal
Address 11/71 (GF) Subash Nagar New Delhi 110027

Consume No : 34485
Name : Ashok Kumar
Address: 59, Aakash Vihar, Ranhaula, Nangloi-Najafgarh Road, Nangloi, New Delhi - 110 041

Complaint Against:
NANGLOI GAS SERVICE (Code No : 9107239)
K-2, ADHYAPAK NAGAR, NANGLOI, NEW DELHI - 110041

Booking Date : 18/09/2010

Dear sir/madam,

Please check and verify the delivery system of above gas service.
Always they delayed in delivery after booking minimum delivery date they serving is 15 days.

How I survive when these type of delivery system works.

Kindly look after this matter and reduce the delivery time 2-3 days.

Regards,

Ashok Kumar

[protected]
Varkala.

Sir,
Sub:- Complaint regarding the non delivery of cooking gas refill cylinders reg:-

I am a 65 years old widow staying alone in my home. I have two Cylinders of Indane gas connection with consumer No. 69 attatched to S B Gas Agencies Varkala, Thiruvananthapuram, Kerala. Ph. No[protected]. Though I find difficulty in travel, I personaly went to the office of the agency and booked for refill cylinder on[protected].(Before booking this I was trying to contact the party throgh phone, which is on engaged tone always. If at any time the ring is going the party never lift it) The Agency promissed that they will deliver the refill cylinder within 15 days. As there was no response from the party I approched them again on person twise and they had agreed to deliver the cylinder on the very next day itself. As on date the refill cylinder is not delivered to me and as the phone is engaged always I can't contact the party.
Kindly help me in getting the cylinder at the earliest as my second cylinder is also getting empty.

Regards
P Rohini.
K P Sadanam,
Vennicode P O
Varkala.
Kerala 695 318
Ph. No.[protected]

To issue Second refill of Gas Cycilder

I have received Single refill New gas connection vide consumer No:318997 from:Hanif GasAgency, Anand (Guj.) code No: 911196, 1.5 years ago. At the time of new connection delivery, I have a gas stove already, but your gas agency giving me by force gas stove and fire instrument without billing with fully over payment. I have getting only gas stove, fire instrument was not taken. In this situtation second refill is not given to me by the agent. Please do needful in this matter for solving the isuue raised by thge agent for Second refill.

Rakesh Modi
Anand Agricultural University
Anand (Gujarat)

dear sir,
My consumer no.17708. I booked the gas on 20 sep 2010 from Rudrapur gas service Rudrapur Uttrakhand, but as on 30.09.10, I am not received the cylinder yet. When I contected the concerned person he asked that I will get it after 15 days & can not give home delivery .
Sir I am government servant my office time is 10am to 5.00 pm so I can not go toto for gas cylinder .
Agency not give home delivery
Pls look into this at the earliest and hoping that strict action will be taken against this complaint positively.
Thanks in anticipation
Rajendra kumar; [protected]

Dear Sir,

I am Ranjan Kumar & my Indane Gas Consumet No. is 20529.

My gas agency is Cactus Lily Enterprises, Joseph Brizo Toto Marg, Krishi Vihar, New Delhi-110048 and in January 2010 i transfered my residence from Dakshin Puri to Devli and then i requested to Cactus Lily to change my adress and deliver gas cylinder at my new adress at Devli, but they refused and tell me that we are not giving home delivery in Devli Area and we only keep cylinders at one place at Sangam Vihar 2/3 days in a month & customer has to collect cylinders themselves from their which is not possible for me. Then i approached Jaggan Enterprises, 36/1181, DDA Flats, Madan Giri, N.D.-62 & Sehrawat Gas Service, C-274, Sangam Vihar, New Delhi-62 for transfer of my consumer no. to them, but they refused to accept the transfer and saying that we wiil not accept your transfer and giving no cause. When i insist for written replay from them, they are misbehaving me.

Then i mailed regarding this matter to Sales Officers of Cactus Lily Mr. Sachin Agarwal (mail id : [protected]@rediffmail.com) & Mr. Ashok Chhatwani(mail Id : ashok.chhatwani @gmail.com) but there is no reply.

So you are requested to help me to transfer my gas connection because since last 2 month i am facing a lot of problem and mental agony due to this.

regards,
Ranjan Kumar
Indane Gas Consumer No.-20529
Mobile No.-[protected]
Mail id : [protected]@yahoo.com

I,RAJESH.N,PGT MATHEMATICS,JAWAHAR NAVODAYA VIDYALAYA,SEEGODU,CHIKMAGALUR DIST BOOKED GAS ON 13/08/2010.EVEN AFTER 45 DAYS THEY ARE NOT SUPPLIED REFILLED CYLINDER(Consumer No.12667,Damodar Gas Agency,Koppa).I CAN BOOK CYLINDER ONLY AFTER 20 DAYS FROM DELIVERY DATE.THIS TYPE OF IRREGULAR SUPPLY OF CYLINDERS WAS HAPPENED WITH ALL OTHER STAFF ALSO.PLEASE TAKE NECESSARY STEPS SO THAT WE WILL GET CYLINDERS IN CORRECT TIME

MOB.NO.[protected]

name transfer of gas connection
TO WHOME IT MAY CONCERN
Dear Sir/Madam,
I have a gas connection no: 11127 in TR gas Mattanur. Now anew agency has allotted in my area at Iritty. Now I am residing at keezhur so that I couldn't get cylinders from Mattanur. My problem is that want to transfer the above gas connection to newly started agency at Iritty. So please do whatever necessary for the transfer Thanking You,
Yours faithfully
Suresan K
suragam , Keezhur Iritty

Dear Sir,

This is Nazar from Ulundurpet My Consumer # 01650

i made booking on 25/08/2010 until now ( 28/09/2010 ) i did not get slinder when i go ask consern person he always used to say the slinder delivery man he will come to ur home to deliver the slinder. but nobody coming to deliver. They are not working properly so please take effect on this issue it will be good to ur all customers. also they are not answering to the phone.

hi
i am costumer of indane gas in ahmedabad . my complain is that the employee of the distributor shop are not costumer friend even they does not give satisfactory answer of our any call. we have to beg for connection, 2ed cylinder approval, cylinder delivery etc etc.evn they don't give satisfactory answer to any phone call perhaps they receive .

i am addressing to the distributor.
santosh gas service
d/100 kamdhenu complex
nr, panjrapole char rasta,
ambawadi,
ahmedabad-380015
ph. 26300998
distributor code no. [protected]

Why IOC and INDANE are rouge companies right from its inception ????? What pleassure they derive by harassing customers ????
Why their customer care managers are not sacked for failing to do what they are paid for ???
What MD of IOC is doing ???

SKBose ,Kolkata

Con no 1224

My residence at Dakor and I am INDANE GAS Company' s costumer having connection no.2625 of Santram Gas Agency Nadiad Dakor Road, Po. Alindra, tal Nadiad and his phone no.[protected]. When I got a Connection on 30/5/2009 of this dealer, i have given one old regulator. Previous week my regulator got faulty and on that time its leaking GAS.I went to Santram Gas Agency on 18/9/2010 to change my regulator .But they are asking me to pay Rs.150/- to replace faulty regulator and give me receipt. This mistake is dealer mistake because when i got a connection at that time old regulator is given me. Therefore, i want you to please give the direction to dealer. As far as i know it's company's duty to change regulator free of cost. This regulator is only rent base. so you give me returned my money of your dealer at Dakor.

Kindly noted your favourable reply,

Yours faithfully,
SD/-
Ritaben Mittal
[protected]

Dear Sir,

I am a consumer of Indane Gas domestic at Aluva under agency M/s. Manu Flames Aluva. Ernakulam Dist, Kerala, India. I have been booked for the gas cylinder through the IVR system TOMOGAS on Sept 04, 2010, still we are unable to get the refilled gas cylinder. Also it is highly noted to complain that mostly this agency is supplying the refilled gas cylinder which has the SEAL BROKEN. As my old mother who is only available at home when the supplier boy is delivering the refilled cylinder and during checking in the evening it is being noted that the Seal of the delivered cylinder is broken. Please help me to know how and whom to approach to prevent such delays and malpractices by this agency.

Thank you,

Murali Nair,
Mob: [protected].

Hello,

Recently we shifted from Gujarat to Pune, I have an Indane Gar connection and opted to transfer the gas connection from Gujarat to Pune.
The Gas connection is on my Grandmother's name. She is 86 years old. When i went to Samayak (Vishrantwadi Branch) to ask if i want to transfer the connection to my name. First of all they asked me to get my Grandmother to their agency to get the transfer procedure completed. It was very hard for me to get my Grandmother to the agency. Then i asked them if i want to transfer it on my name. They refused that its not possible. You cannot transfer the gas connection to anyone else's name.
I was very shocked and asked how is it possible. On this they replied The Gas connection name transfer only occurs after the death of a person on whom the connection is.
Can anyone please temme if this is true.
I might get transfered to some other city in sometime & i dnt want my Grandmother to always come to the agency for the connections purpose.
Please lemme know the procedure of transfer of name transfer of Gas connection.

Sir,
Its to bring in your kind notice that in pune, very high degree of distribution malpractices are being followed in your following distribution outlet:

Name: Radha Krishna gas agency
Address: shop no-1, sneh kunj apartment, near jambhulkar chowk, wanawadi, pune

They are not delivering gas cylinder even for 20 days after booking. And then suddenly visit house without informing consumers and paste a sticker on their gate, that they visited but found nobody at home. And then they cancel your previous booking unilaterally and ask you 2 rebook. Then again a long wait for next 10-20 days and again that sticker. Needless to mention that you can anytime get it from them in black (By paying them extra). This nonsense need to be checked immediately and people responsible should be sent behind the bars. The following points to be ensured:

1) Why the vendor cant give a call before coming? Any other services in the world use cell phone to reach customers. When booking is done on phone. why the delivery time will not be informed on phone. of course, costs may be recovered. It clearly shows the intention that nobody wants to deliver. rather sells it in black after pasting the no find sticker.
2)You can only get a booking and sit at mercy of vendor, who can come anytime between now and 20 days to paste a sticker on your gate to say your booking stands cancelled.
3)In todays time of nuclear families and everybody doing in metros, how does the company wishes to deliver when they say that they would come anyday,anytime to paste a sticker to cancel your booking. Does the company only wants to sell in black. No boby can sit indefinitely in house to wait for gas.
3)A total inventory movement audit should be conducted at the aforesaid agency. How many cylinders they have received and distributed on booking. What was the pattern of distribution. I am sure more than 90% has been sold in black.
4) The copy of the mail is being sent to consumer forum.


Please look into this problem seriously and rescue consumers like us from the trap of those black market .


Yours Sincerely

Prakarsh
E Mail: care.[protected]@gmail.com
Phn: [protected]

I am consumer of IOC LPG under consumer No. 5179 with Mashru Gas Agency at Veraval, since last 3 to 4 months i have received cylinedr after 14 to 15 days from the date of Booking. Last time i had booked on 14.08.2010 and thereafter form 20.09.10 to 26.09.10 i had make atleast 25 to 30 phones and thereafter i had recd cylinder on 26.09.10 at 5.00 p.m. Further please note that dealer informed me that now your cylinder will booked after 21 days from the delivery of the cylinder... then what about the late deliver period of 15 days?

Please help me

I Nand Kishore, a senior citizen, resident of 28/3253 Beadon Pura, Karol Bagh, New Delhi -110005, hereby lodge a complaint to the concerned authorities for appropriate redressal, as to why my consumer No 6133 which was originally allotted to me by Indian Oil Corporation Vide Indane customer subcription voucher No. 268148, dated 23, March, 1979 has been given to someone else as informed to me by the reprsentative of M/s Anantji Gas Service ,3 Janta Mkt. Rani Jhansi Road, Jhandewalan, New Delhi-55. My consumer No, has been suffixed by "A" and it has been made as 6133A instead of original No.6133. This has been causing me lot of difficulties whenever I book the LPG cylinder.

As such, It is requested that my complaint may kindly be redressed urgently and my orignal consumer number be resotred to me so that there is no difficulty faced by me in future.

Thanking you,

Yours sincerely,
Nand Kishore

SIR,


I AM LEVING IN GURGAON AT BADASHPUR FROM LAST 1 AND HALF YEAR, BEFOR I AM LEVING IN PAHAR GANJ IN NEW DELHI.

I HAVE A GAS CONNECTION WITH CUSTOMER NO IS 6133 .
IT HAS TAKEN FROM MR ASHOK BY BY GRANDFATHER , NOW I WANT TO TRANSFER IT FROM NEW DELHI TO BADASHPUR, HOW CAN I DO THIS PLEASE HELP ME,I HAVE FACED LOTS OF PROBLEM DUE TO THAT.

GAS CYLENDER IS VERY COSTLY IN BLACK.
THANKS
PANKAJ VERMA
EMAIL ID [protected]@yahoo.co.in

iam having gas leakage problem, and iam trying to contact the emergency no. for gas leakage no one responding.
the no. are [protected], [protected], [protected]. -- emergency number of indian gas.

please see take some action for not responding this emergency calls

cust. no. 49145
from
v.madhusudhan reddy
lalitha nagar
adikmet hyd,
ph. no. [protected]

Dear sir,
I belong to malerkotla tehsil in sangrur dist punjab.My village is Dasaunda singh wala. Indane gas agency in malerkotla delivered the gas cylinders in our village after 15 days gap.They book the next cylinder after the gap of 21 days of the previous taken cylinder and delivered the next cylinder after 15 days of the booking date. Now the problem to the customers is that most of the time the co. don't fullfill this promise. if someone didn't get the cylinder then there is a gap of another 15 days by the time the current cylinder run out. Now the persons totally dependent on gas suffered difficult time.

Therefore my complaint is that the co. should change its policy and should try to accomodate all the customers keeping in mind their hardship.
Thank you.