Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir/Madem


I have a LPG with two cylinder connection to my house from Indane Gas agency for more than 10 years. The Consumer number is 33389. The gas agency is "Devagangha"

The gas agenncy do not book for next cylinder with in one month from the date of delivery of the cylinder. The delivery is taking place only after a minimum of 7 days and some times 10 days after booking.So effectively it takes about 37 to 40 days between two cylinders.

But the GAS gets over with-in 30 days for us. We are 5 persons in the house and we use Cylinder for water heating for drinking apart from three times cooking. so every time we are running short of the GAS.

So, what is the use of having second cylinder. How to get my second cylinder refilled. Further the booking persons do not respond and many times does not say the booking number or forget to register the booking as per his/her convenience.

Kindly help me in this regard. ( getting the second cylinder re-filled,method of tracking the booking and boo the irresponsible booking agent)
Regards

Sir,
I have met difficulties several time to get my LPG gas cylinder from Indane Gas Agency Payyoli after long wait booking. My consumer No 6347 .
This time evenI have booked on 18/08/2010, still I not got it. I have faced lot of sufferings from the days of Ramzan fast and Eid Day.
Meanwhile I undertood agency's manipulations that so many sylinders have been provided overtaking my booking or without booking .
So request you to take action against the agency for consumer benifit.
thanking you,
Abdul Wahab K P

Dear Sir,

I have been tranferred from GUrgaon to Panchkula and working in a MNC.

I applied for gas connection(transfer) in your outlet-Satyam Gas Service-Sector-9,panchkula.I visited the outlet atleast five times and returned bare handed getting one or the other reason of not issunig the connection.

First time-no stationery,Second time -time is over-(visited -4pm),third time-rent agreement original required,fourth time-lunch time -come after 3pm.

The overall experience was so bad that i was deciding to surrender the connection of Indane.But searching further got details of your outlet in Sector -17 , wherein the entire exercise of 4 visits without a connection was addressed and got connection in minutes and was really well attended.

I personally request to take the matter with Satyam Gas Service ,so that they should improve on their customer handling and also precious time of working executives like me is not wasted by ill mannered staff in future.

Do drop a confirmation of discussion in my mail id.

rgds,
prashant
[protected]@rediffmail.com

cust no. R 18977

name of the dealer: ABHIMANYU INDANE, shop no.3, aryan tower, opp bawarchi restaurent, ahmedpur, mandideep road, bhopal.
( ph no.[protected], 3294150, 2689190)
(indane gas prop. no. : [protected])

name: K.C.MOHAN

MOB: [protected]

NATURE OF COMPLAINT: not taking the bookin for LPG and no response/answering phone calls , trying to contact continously from 08 sept-10 all telephone lines working properly, even prop. not bothered to answer the calls on his personnel mobile.

Sir,
My customer no. is 11317 and our connection is with Sunder Shyam Enterprises, A-1/B-20, DDA Market, Janak Puri, New Delhi-58. I have been booking for gas cylinder for the last 25 days but there is no supply till date. I have also made a complaint but no action have been taken and the supplier delivers cylinder with less amount of LPG. so this is my humble request please take some necessary action so that we should not face such problem in future. I will be highly obliged. Thanking you.

Gas booked on 14 Aug, 10 and booking no.
ADDRESS: E-219 VISHWASH PARK, UTTAM NAGAR NEW DELHI -59
PH. O. [protected]

INDANE LPG gas cylinder supplied recently are of less weight. Previously it would continue about 30 days but recently, it is seen that it finishes 15 to 24 days though there is no additional uses of the cylinders.
is there any check for this audacity?

M Basu
489/1 Dumdum Park
Kol-700 055
[protected]
[protected]@gmail.com

Dear Sir/Madam,
I am A K Tiwari (Ex-Serviceman) resident of 4/1527 Nirvan Akhada, Nawabwadi Begumpura Surat Gujarat 395003 Consumer No K-16339 of Keming Gas Agency Sahara darwaja Surat, I booke my gas on 31.8.2010 but it was delivered on 9.9.2010 after reminding three times i.e. on 3.9.2010,6.9.2010 and 8.9.2010 without any specific reason and it is not happened first time, its happen two times earlier also. I lodged complaint on 3.9.2010 that flames is coming in red color and all utensils becoming black please do the needful but till today no one visited to my residence for rectification/service, When I asked contact no. for lodging the grievance,They refused and not given no. Therefore you are requested sir/madam please take immediate proper action against defaulter, Action initiated may please be intimated the originator. Thanks & Regaards

Dear Sir,
My name is Alok Singh s/o Ram Dular Singh, I am indane gas customer, but found the indane gas very difficultly, because in akbarpur Baba gas services, delivery system is very damage, dilievery system is very poor, commitment is not fulfill, i think this agency do the black marketing of the indane gas.
please check the agency dilievery system & provide the facilities to the customer.
thank you.
Mobile Number - [protected]

sir,
i m a LPG Indane gas customer with m/s Ambesh gas service 17-18 Shopping center,Alkapuri,Alwar.my customer A/c No. is 13913.i have booked for riffle my cylinder on[protected] & serial no. is 116.bt 1 month 8 days have been passed bt up to this date gas agency not giving gas supply and he also not giving proper response.
kindly instrucr gas agency to supply gas cylinder.

thank you.
Rakesh Jasoriabr...

dear sir,
in the above reference i have to say that i have applied for new gas connection last year on 25/09/09. My sl. no is 488 . though ihave not got new connection. i have visited many time to agency but they dont respond ina proper way.I am a farmer and facing a huge fuel problem in rainy season due to flood and heavy rain.
so please do some thing at your own and provide me a new gas connection.

I will be thankful for your obligation
yours faithfully,
Anil kumar shrivastava
At + po - lakhanpur,
Via- Lauriya
Dist - West champaran,
Bihar Pin-845453
Mob - [protected]

TO
GENERAL MANAGER
INDIAN OIL GAS
KOLKATA


DEAR SIR

I HAVE RECEIVED A NEW CONNECTION CALL LETTER ON[protected]. THE MAIN PROBLEM IS AS I HAVE AN OVEN WHICH IS GIFTED BY MY SISTER, BUT YOUR GAS AGENCY (DUM DUM GAS SUPPLY AGENCY) DENY TO GIVE ME ANY NEW CONNECTION WITHOUT TAKING ANY OVEN FROM THEM.

SIR, I AM NOT ECONOMICALLY SOUND.

PLEASE HELP ME OUT FROM THIS SITUATION. REGARDS
REF - NEW CONNCTION - SL69/ [protected], DATED[protected]

MY MAIL ID- [protected]@gmail.com

NANDA DULAL ROY
PH- [protected]

I am working in shipping, exactly on gas tankers. As of day, gas is in surplus and there are no buyers worldwide to pick up the gas production. The international rate for gas cargo and its freight are at the lowest if we look back for years or decades. Still I don't find any reason why there is so much scarcity of LPG cylinders for use at home. Yes, IN BLACK MARKET, it is easily available at premium. Gas agencies are given to influential...

There was a leakage in my indane gas cylinder.when I dialled my dealerTRILOKS GAS SERVICE-PH[protected]THERE WAS NO PROPER RESPONSE-I PERSONALLY WENT AND REQUESTED.AFTER THREE HOURS ONE MECHANIC TURNED UP.HE REMOVED A SMALL RUBBER VALVE FROM MY GOOD REFILL CYLINDR AND PROVIDED IN THE LEAKING ONE.THE LEAKING ONE HAS BECOME ALRIGHT AND HE SAID EVERY THING IS OK AND GOT MY SIGNATURE AGAINST COMPLAINT NO 73.
AS SOON AS HE LEFT,THE CYLINDER FROM WHICH HE REMOVED THE VALVE STARTED LEAKING&KITCHEN IS FULL OF INDANE SMELL.WE ARE GOING ON DIALLING THE DEALER BUT WITHOUT ANY RESPONSE.WE TRIED TO CONTACT 24339236/24339246 OF IOC GAS SECTION UPTO NOW 10-30P.M.THERE IS NO BODY TO HELP US.
WILL ANY ONE HELP US?
N.VEERAPPAN

i am consumer of Pashupati Gas Service agency of indian gas & my consumer no. is 10051 (AC Agarwal) .i am facing lot of problem because of delivery man. we have asked him to bring the full gas cylinder but till now he does not bring.he delivers always short quantity of gas but nobody taking any action against him your booking staff are also support him.
so please take a necessary action against him i have already request to him please replace the cylinder but he did not.i hope you will take necessary action against him
The company does`t pick phone for gas booking and all the other time their phone is always busy. they are deliver short weight of gas always.

thanks & Regards
your consumer
Rohit Jain
Consumer No. 10051

Respected sir, I'm Dr Bharat Gupta working in Neurosurgery dept ,CMC, Ludhiana. I'm living with my family here.i have taken single LPG indian oil gas cylinder from Gilson Enterprisis,449,Ranjit Singh Park,Ludhiana from Nov ,2008. Since then ,there is problem to book gas cylinder on phone .We have to spend one week to book the cylinder as they"ll not pick the phone any time in day even after providing two number for this service. After getting booking on hard worship ,they "ll deliver cylinder with repeated requests on phone.I have gone there one time personally but were not even ready to listen any thing.
This time they had cross the limits. They have not delivered gas cylinder after two week booking even after giving one reminder on phone after one week. My gas cylinder has emptied today morning and it is very difficult for me to manage my family with one year old male baby. And as usual , they r again not picking the phone . kindly take a strict action against him

thanks , even i[censored] cannot do any thing against him .
"

DUE TO MY FATHER ILLNESS HE WAS ADMITTED IN HOSPITAL AT SURAT AND OUR HOUSE WAS CLOSED FOR LAST SIX MONTHS. WHEN WE COME BACK AND WE CALLED TO OUR IOC DEALER P.C BROTHERS AT SURENDRANAGAR FOR GAS REFILL ,WE COME TO KNOW THAT OUR NUMBER HAS BEEN PUT IN SLOW COSTUMER CATAGORY .NOW WE NEED REFILL BUT ,PUR DEALER IS NOT GIVING US RIFILL.SO PLEASE RESOLVE THIS MATTER AS SOON AS POSSIBLE. OUR COSTUMER NO IS 14855

Dear Sir,
Your agent for gas cylinder supply M/S Sai Gas Services, Vasant Kunj, New Delhi has given the following nos. 26134492 and 26898953 for cylinder related queries. It is common phenomena that you have to try continuously for 15-20 days, you will feel lucky if agency people pickup your call. Please take necessary action against the agency so that they can improve upon services.Since last fifteen days I am trying to know status of my cylinder booking but unable to contact them as the numbers mentioned above are continuously busy.
Please improve upon services of your agents.
Regards
Bhuwan chandra
[protected]

Dear Sir,

On 16 Aug 2010, I approached M/S Alka Flames in Sec 7, Site No 1, Indira Market, RK Puram to purchase a Gas pipe for my LPG stove. I was told that the same is for Rs 190/-. When I told them that it costs Rs 170/- elsewhere at authorised depots, I was told I have to buy TWO safety clips compulsorily with it which cost Rs 20/-. Since I already had the clips I requested for only the pipe.

I was informed that since I dont wish to buy the clips, the pipe cannot be sold to me. The behaviour of the salesman was most discourteous and almost abusive.

Request enquiry and suitable action to cancel their dealership unless they mend their behaviour and for blackmailing customers.

While I have applied for a new connection , the subject dealer is also asking me to take Gas Stove from them, which I already possess.

Please help me

Raju Mohan

Dear Sir/MAdam

Like to draw your attention that even after one month follow up with the Gas Distributor -Chella Agency,Seliyur,Tambram(East),Chennai, for the TV[protected] from Kolkatta to Chennai dt.29/07/2010 from 5th of Aug'2010 onwards.I have yet to suceed to get the connection.And also they are not providing to me the correct information regarding when they will be going to issue regulator and cylinder.

I have been trying the IOCL area inspector no, it was never answered nor reachable.This is standard of Indian Government PSU which is having status of Navaranta.

Request you kindly guide me how to proceed to get connection at the earliest.

Thankinh you

Your's Faithfully
Amarnath Mohapatra
[protected]

Note :
This is scenario even after 67th year of India's Indepence.